The Engine · 1 month ago
Community Operations Manager
Cambridge, MA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $135K/yr
3+ years expThe Engine is an organization supporting Tough Tech founders addressing significant challenges in various sectors. They are seeking a Community Operations Manager to enhance the Resident experience and oversee the operations of their incubator, ensuring effective management and engagement within the community.
Management Consulting
Responsibilities
Manage all aspects of the Resident experience at our incubator
Maintain relationships with all teams during their tenure and serve as a liaison between residents and our ecosystem
Proactively manage the building operations and systems maintenance
Manage, train and develop team of Community Operations associates
Develop performance metrics for Community Operations team: help identify strengths and weaknesses by measuring key production factors
Develop and oversee resident engagement events and series through the Community Operations team
Manage all IT services and relationships with vendors
Oversee the resident and building database system accurately and manage updates and fixes; check for accuracy monthly through community operations team
Build, track, and manage budget for Community Operations department
Prepare and execute resident & vendor agreements and paperwork
Work through Community Operations associates to manage daily maintenance of the space
Continually find ways to create efficiencies and best practices for the building systems, team processes, and resident experience Develop SOPs for our operations team, building management and resident communications
Qualification
Required
Extensive hospitality experience
Self-starter who is comfortable in a fluid work environment
Ability to take ownership of projects and work streams
Ability to synthesize and communicate information clearly and concisely
Diverse operations background
Ability to oversee customer service, community, building operations
Experience supporting the work of The Engine team
At least 3-5 years of management experience
Excellent project management skills
Ability to multitask effectively
High collaborator and team player
Highly detail oriented with superb organizational skills
Creative and innovative thinker
Outstanding communication skills, both written and verbal
Calm individual who can operate under pressure, meet deadlines, and pivot quickly
High level of proficiency in Microsoft Office Suite, Hubspot, and Slack
Ability to work autonomously, but willing to ask questions and receive feedback
Company
The Engine
The Engine supports Tough Tech teams who are working to solve the world’s toughest challenges through the convergence of science and engineering.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase