Apply on Employer Site

Canon USA · 2 weeks ago

Client Service I Representative- Device Maintenance

New York, NY

Full-time

Onsite

Entry Level

$17.20/hr - $23.37/hr

1+ years exp

Canon USA is a leader in digital imaging and innovation, seeking a Client Service I Representative for Device Maintenance. The role focuses on delivering excellent customer service while maintaining reprographic equipment and ensuring customer satisfaction at various site locations.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Responsibilities

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal

Strong focus on providing good customer service

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed

Site responsibility and location of coverage may change based on client and/or division needs

Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location

Follows daily, established maintenance processes and procedures

Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper

Evaluates equipment issues and notifies service department if unable to resolve

Delivers paper

Assists end-users in basic functionality of equipment

Records meter reads

Maintains service activity reports

Monitors supplies and restocks inventory

Qualification

Basic computer skillsCustomer service skillsMultitaskingLift 50lbsWork OTCommunication skillsWork independently

Required

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience

Basic computer skills/technical knowledge

Ability to lift up to 50lbs

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties

Ability to work OT as needed

Good customer service and communication skills

Ability to multitask and prioritize in order to meet deadlines

Ability to work with minimal supervision

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Benefits

Employee referral bonus

Employee discounts

“Dress for Your Day” attire program (casual is welcome, based on your job function)

Volunteer opportunities to give back to our local community

Swag! A Canon welcome kit and official merch you can’t get anywhere else

Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.