Peak Technologies, Inc. · 1 month ago
Sales Operations Support Specialist
Littleton, MA
Full-time
Onsite
New Grad, Entry LevelPeak Technologies, Inc. provides end-to-end enterprise mobility and managed services solutions. The Sales Operations Support Specialist is responsible for managing orders, addressing customer inquiries, and collaborating with teams to optimize the order management system while maintaining high levels of customer satisfaction.
ConsultingInformation ServicesInformation Technology
Responsibilities
Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales, and internal team
Assist sales personnel in day-to-day functions around the sales process
Where applicable, be a contact for external customers in a customer support/inside sales role and provide support to our customers resulting in increased customer service which leads to increased customer satisfaction and excellent customer experience. Issues include pricing, service, delivery, commercial issue resolution or technical issues
Work with the assigned sales reps and external customers to reach and exceed sales quotas established by sales leadership
Demonstrate knowledge of company’s products and services. (Training will be provided)
Aid Contracts team (where applicable) in clarifying requirements from customers to include providing information for quotes on renewals and other assistance as required
Demonstrate active listening skills. Be curious and willing to ask questions to dive deeper into the needs of the customer
Be sensitive to the details when composing, processing, and proofing information and data
Manage multiple projects and customers and interruptions with ease
Demonstrate data analysis and critical thinking skills
Assist in placement of Managed Services contracts (both internally and with partners)
Collaborate with Sales Operations Support colleagues and leadership to respond to escalating concerns that are generated from customers
Places purchase orders with suppliers
Works with distribution partners to ensure products are delivered on time
Perform other duties as assigned
Qualification
Required
Degree in business or related field. Experience in lieu of a degree will be considered
Time management and ability to meet deadlines
Strong organizational skills and ability to multitask
Problem-solving and decision making
Proactivity and self-direction
Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams
Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch
Read and interpret documents, procedure manuals and various correspondence from both internal and external
Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization
Able to take accountability and responsibility for business target delivery and decision making
Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality
Company
Peak Technologies, Inc.
Peak-Ryzex is now Peak Technologies, Inc.
Founded in 1981
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bradley Watkins
Partner Service Delivery Manager
Sybil Randolph, MA, SPHR, SHRM-SCP
HR Business Partner
Recent News
PRNewswire Asia
2024-05-23
Supply Chain Quarterly
2023-12-24
Modern Materials Handling
2023-12-24
Company data provided by crunchbase