Coton Colors · 1 month ago
Customer Success Representative - Tallahassee, FL
Tallahassee, FL
Full-time
Onsite
Entry Level
1+ years expCoton Colors is seeking a Customer Success Representative to be the key connection between the company and its customers. This role involves managing relationships, onboarding new accounts, and ensuring a seamless customer experience across various channels.
E-CommerceGiftHandmadeManufacturing
Responsibilities
Serve as the main point of contact for your assigned accounts in coordination with the Sales Representative
Provides customer communication via all channels – In person, phone, email, fax and company systems and websites to each of our audiences
Executes Account Management for multiple accounts, including Customer Onboarding/Deboarding, Customer Training, Data Management and Reporting, Customer Analysis
Delivers excellent customer service and development to include: Order information, placement and inquiries, Customer communication regarding sales initiatives, promotions, and campaigns., Product information, Shipping information and coordination
Performs customer and company data management
Performs customer reporting
Assists Sales Representatives with: Goal Setting, Appointment setting, Corporate travel, Corporate events, Sales
Participates in companywide events: Trade shows, Conventions, Sales events
Qualification
Required
College degree
1-2 years of experience in customer service and/or sales field, retail a plus
Able to complete local travel within the assigned territory as needed
Eager to learn and grow
Quick learner and ability to retain information
Hardworking with an internal drive to meet and exceed goals
Nimble, while remaining calm and using good judgement
Attention to detail and accuracy
Strong creative thinking in an effort to recognize and solve a problem
Ability to work closely with a team
Excellent verbal and written communication
Excellent Customer Service skills
Ability to work under pressure
Uphold and exemplify the Coton Colors core values and image
Benefits
Competitive Compensation
Comprehensive Medical Insurance
401(k) with an ambitious Company Match
Generous Paid Time Off (PTO)
Ten (10) Company Paid Holidays, including your Birthday!
Medical/Maternity Leave
Crew Discount Program
Company
Coton Colors
Coton Colors manufactures and sells handmade gift products on the web.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase