iboss · 1 month ago
Account Manager - EDU
Indianapolis, Indiana
Full-time
Onsite
Mid Leveliboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. The Account Manager will play an advisory role to customers, building long-term strategic relationships and ensuring that customers achieve their desired outcomes through proactive engagement and support.
Cloud ComputingCyber SecurityNetwork SecuritySaaSSecuritySoftware
No H1B
Responsibilities
Ensure customer satisfaction and renew contracts prior to expiration
Expand iboss presence within existing customer base
Ensure that customer-desired outcomes are achieved through proactive cadence-driven outreach
Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied
Act as the customer’s go-to iboss subject matter expert when they are planning changes or enabling new capabilities
Advise customers about new products and feature enhancements
Provide feedback to product management, engineering, and R&D teams
Working with our technical support teams, ensure that any identified technical support inquiries are solved in a timely and professional manner
Document interactions comprehensively for auditing and record keeping purposes
Help customers measure success by baselining current vs. future state
Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
Create, provide, and present quotations to customers
Acquire purchase orders from customers
Create and submit knowledgebase entries to help improve customer self-service capabilities
Create and maintain internal knowledge systems to assist other internal team members
Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features
Qualification
Required
Bachelor's degree in technology or business
Outgoing personality and comfortable speaking to customers
Sales experience required
Experience working with State, Local Government, and K-12 customers
Possess a strong work ethic and team player mentality
Excellent communication skills both verbal and written
Highly developed sense of integrity and commitment to customer satisfaction
Strong detail orientation, documentation and listening skills
Benefits
Optimistic, supportive, and FUN work environment
Joining an exciting business at an exciting phase of development
Highly competitive salary
Company
iboss
iboss is a cloud security company that provides network security as a service, delivered in the cloud, and as a complete SaaS offering.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$180MKey Investors
Goldman Sachs Growth Equity
2021-01-05Series B· $145M
2015-11-03Series A· $35M
Leadership Team
Paul Martini
CEO
Peter Martini
President and Co-Founder
Recent News
Portfolio Adviser
2025-10-20
Company data provided by crunchbase