Greystar (International) · 1 month ago
Senior Community Manager - Laurel A Collective
City Office Charleston, Charleston, SC
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $120K/yrGreystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services. They are seeking an experienced Senior Community Manager to lead the lease-up and long-term performance of a new residential community in downtown Charleston, focusing on operational excellence and resident experience.
Real Estate
Responsibilities
Develop and execute a comprehensive lease-up plan to achieve occupancy and revenue goals across all four buildings
Oversee pre-leasing activities, model unit setup, community tours, marketing initiatives, and promotional strategies
Partner with marketing teams to ensure consistent brand messaging, digital presence, and lead-generation performance
Provides input into the development of budget(s) for assigned properties by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
Oversee day-to-day property operations, including maintenance, resident relations, service requests, vendor management, and safety protocols
Ensure the property meets all regulatory, compliance, and quality standards from opening through stabilization
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease
Hire, train, and lead a team of leasing, maintenance and customer service professionals across the multi-building site
Create a culture of accountability, collaboration, and exceptional service
Prepare, manage, and monitor annual budgets, operational expenses, and financial forecasts
Analyze key performance metrics, including occupancy, rent growth, retention, and market trends
Ensure timely rent collection, delinquency control, and accurate regular reporting
Build a strong, positive community culture through proactive communication, events, and resident engagement strategies
Establish service standards that elevate the resident experience and encourage retention
Gathers, analyzes, and interprets current market and economic trends that may impact assigned properties and implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the assigned properties, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
Qualification
Required
Strong expertise in new construction lease-ups
Team leadership experience
Financial management skills
Community-building abilities
Ability to manage complex operations across multiple buildings and commercial/retail partnerships
Experience in managing day-to-day operations of assigned properties
Knowledge of Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
Ability to develop and execute a comprehensive lease-up plan
Experience overseeing pre-leasing activities, model unit setup, community tours, marketing initiatives, and promotional strategies
Ability to partner with marketing teams for brand messaging and lead-generation performance
Experience in analyzing and evaluating financial statements and operational reports
Ability to meet targeted revenues by setting rent rates and ensuring timely collection and posting of rent and fees
Experience overseeing property operations including maintenance, resident relations, service requests, vendor management, and safety protocols
Ability to ensure compliance with regulatory, compliance, and quality standards
Experience in approving invoices and managing vendor communications
Ability to control expenditures and manage budgets
Experience in lease enforcement processes including approving resident applications and conducting inspections
Experience in hiring, training, and leading a team of leasing, maintenance, and customer service professionals
Ability to create a culture of accountability and exceptional service
Experience in preparing and managing annual budgets and financial forecasts
Ability to analyze key performance metrics including occupancy and rent growth
Experience in ensuring timely rent collection and delinquency control
Ability to build a strong community culture through proactive communication and resident engagement strategies
Experience in establishing service standards for resident experience
Ability to gather and analyze market and economic trends for marketing and leasing strategies
Experience in promoting resident satisfaction and retention
Ability to conduct regular property inspections and ensure safety and cleanliness standards
Experience in supervising property staff and managing their performance
Ability to assist in managing client/owner relationships
Benefits
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Company
Greystar (International)
At Greystar, we approach investing in, developing, and operating residential real estate with discipline and integrity.
501-1000 employees
H1B Sponsorship
Greystar (International) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (11)
2023 (7)
2022 (14)
2021 (9)
2020 (5)
Funding
Current Stage
Late StageCompany data provided by crunchbase