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UF Health · 1 month ago

Rep Client Service II-Clinical | Ortho Clinic | 7AM-3:30PM

Jacksonville, FL

Full-time

Onsite

Entry Level

1+ years exp

UF Health is a healthcare organization seeking a Client Service Representative II for their Clinical Ortho Clinic. The role involves scheduling patient appointments, registering patients, obtaining necessary documentation for billing, and providing excellent customer service in a clinical environment.

Health CareMedical

Growth Opportunities

Responsibilities

Responsible for scheduling patient appointments

Interviews patients to obtain appropriate demographic and financial information

Registers patients and performs other registration functions

Obtains necessary signatures and documentation from patients for billing and insurance purposes

Orders laboratory tests and other tests via the computer system at the direction of the physicians

Performs end-of-day disposition and gathers appropriate statistical information relating to patients

Announces the arrival of patients and answers incoming telephone calls for the department/practice

Serves as a liaison between patients, nurses, physicians, and others

Provides excellent customer service and greets patients entering the department/practice

Qualification

Medical Assistant certificationBLS certificationData entry experienceAmbulatory health careConflict resolutionBasic arithmetic skillsPrioritize tasksHandle stressOralVerbal communicationDetail orientedWritten communication

Required

High School Diploma or GED

Employees hired on or after February 15, 2018 must be graduate from approved Medical Assistant program

Requires excellent decision making skills and initiative

Must be very detailed oriented

Possess excellent verbal communications skills in the English language

Basic arithmetic skills are necessary for cashiering

Data entry experience required

Ability to prioritize tasks and organize workflow

Must be able to handle stressful situations in a professional customer service related manner

Ability to communicate both orally and in writing

Ability to prioritize work and handle multiple tasks

Knowledge of ambulatory health care or related health care fields

Skilled in conflict resolution

Employees hired on or after August 1, 2021, must obtain medical assistant certification within 6 months of date of hire/transfer into the position

Current BLS from the American Heart Association

Less than one year of related experience

Preferred

ICD-9 and CPT coding preferred

Completion of a standard terminology course would be helpful, but not required

Two to four (2-4) years clerical/customer service experience preferred, ideally in a health care related industry

One (1) year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred

Prefer one (1) year Medical Assistant experience

Company

UF Health

Glassdoor3.9

University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.

Founded in 1958

Gainesville, Florida, USA

10001+ employees