Coinbase · 8 hours ago
Data Science Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$207K/yr - $244K/yr
8+ years expCoinbase is seeking a passionate Data Science Manager to lead a team focused on enhancing customer service through data-driven insights. The role involves partnering with various teams to optimize the customer support experience, develop predictive systems, and drive organizational initiatives for improved analytics and automation.
BitcoinBlockchainCryptocurrencyFinTechTrading Platform
Responsibilities
Lead, mentor, and grow a high-performing data science team focused on customer service excellence, including data scientists and data engineers
Partner with CX leadership, Product, and Engineering to proactively identify, measuring, and reducing friction points across the customer lifecycle
Establish and own business metrics for customer support optimization
Develop real-time logging and prediction systems that assess session quality and enable proactive user interventions before support contact occurs
Build standardized processes for experimentation and optimization, integrating with experimentation platforms to run and measure experiments in self-service, automation, and human resolution strategies
Partner with product teams to close the loop—delivering actionable root cause analyses, mapping issues to responsible owners, and providing cost breakdowns per issue to inform prioritization
Design anomaly detection systems across self-help and automation channels to trigger escalation pathways and prevent degradation of service quality
Champion a culture of rigorous, data-driven decision making in CX, with clear reporting, alerting, and accountability mechanisms for issue owners and product DRIs
Communicate insights and recommendations to senior Coinbase leadership, transforming quantitative findings into compelling narratives that influence company strategy
Drive organizational initiatives to scale customer experience analytics through better systems, automation, and governance
Qualification
Required
BA / BS degree business, computer science, statistics, applied mathematics, or any scientific or computational degree
8+ years of experience in data science, analytics, or a related field, with at least 3+ years managing high-performing teams
Demonstrated experience in leading end-to-end measurement and optimization frameworks across multiple product or operational contexts
Strong background in machine learning, experimentation, and statistical analysis applied to product, customer experience, or operations
Proven ability to partner cross-functionally with Product, Engineering, and Operations to deliver measurable business impact
Experience designing and implementing real-time analytics, anomaly detection, and automated intervention systems
Exceptional communication skills, with the ability to synthesize complex data into clear, actionable strategies for executives and cross-functional partners
Comfortable with ambiguity and adept at defining structure in complex, multi-stakeholder projects
Deep focus on scalability — building common tooling and frameworks that can be used across multiple teams and contexts
Familiarity with LLM or NLP-based classification tools, predictive modeling, and event logging systems a plus
Passion for delivering delightful customer experiences and driving measurable reductions in churn and operational costs
Preferred
Masters or PhD in business, computer science, statistics, applied mathematics, or any scientific or computational degree
Prior data science experience / domain expertise in the customer support area
Deep knowledge of causal inference techniques is a plus
Benefits
Bonus eligibility
Medical
Dental
Vision
401(k)
Company
Coinbase
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.
1001-5000 employees
H1B Sponsorship
Coinbase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (181)
2024 (92)
2023 (96)
2022 (284)
2021 (183)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$4.46BKey Investors
ARK Investment ManagementTiger Global ManagementIVP
2025-12-19Post Ipo Equity· $4.2M
2025-08-05Post Ipo Debt· $2.6B
2025-03-04Post Ipo Equity· $8M
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
Chief Financial Officer
Recent News
2026-01-13
2026-01-13
2026-01-13
Company data provided by crunchbase