Decagon · 23 hours ago
Staff Software Engineer, Insights
San Francisco, CA
Full-time
Onsite
Lead/Staff
$300K/yr - $375K/yr
8+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. The Staff Software Engineer will play a critical role in building a new product area, defining technical direction, and establishing engineering practices while collaborating closely with design and product management teams.
Artificial Intelligence (AI)Generative AISoftware
Responsibilities
Lead the architecture and technical direction for a new insights platform used by CX and product teams
Build the foundational product experiences that help users understand customer intents, agent behavior, and voice of customer patterns
Define workflows and visualizations that guide customers toward writing better AOPs and improving agent quality
Drive fast iteration by testing ideas quickly, gathering feedback, and refining product direction based on real usage
Mentor engineers, establish engineering norms, and help grow a high-performing new team
Partner with PM, Design, and Agent Engineering to shape the long-term roadmap for insights at Decagon
Qualification
Required
8+ years of engineering experience with meaningful technical leadership
A strong track record of building 0 to 1 products or teams
Ability to turn ambiguous product ideas into clear technical plans and shipped features
Proficiency in Typescript or Python and comfort working across the stack
Strong product intuition and experience building user-facing features with clear, actionable insights
Experience collaborating with Product, Design, and Data Science to iterate quickly and validate ideas
Experience designing efficient and scalable data models across relational and analytical databases
Preferred
Experience building analytics products, conversation intelligence tools, or insight generation features
Experience working with agent-driven or LLM-powered systems
Experience influencing engineering culture and practices across teams
Deep technical expertise in building high availability systems, streaming pipelines, and data infrastructure
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Company
Decagon
Decagon is a conversational AI platform that provides a centralized AI engine to resolve issues in any language and across all channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Growth StageTotal Funding
$231MKey Investors
Bain Capital VenturesAccelAndreessen Horowitz
2025-06-23Series C· $131M
2024-10-15Series B· $65M
2024-06-18Series A· $30M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
Co-Founder
Recent News
2025-11-04
Company data provided by crunchbase