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Merlin Entertainments · 1 month ago

LEGOLAND CA Hotel Front Desk Host- Part Time

Carlsbad, CA

Part-time

Onsite

Entry Level

$19.50/hr - $19.50/hr

1+ years exp

Merlin Entertainments is a global leader in location-based entertainment, and they are seeking a Hotel Front Desk Host to provide exceptional customer service at their resort. The role involves welcoming guests, assisting with check-in/check-out processes, and ensuring a high-quality guest experience.

Digital EntertainmentLeisureMedia and EntertainmentTourism

Responsibilities

Welcome guests into the resort with a genuine warm welcome

Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries

Ability to work under pressure and in a fast environment

Works effectively in a team environment

Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided

Maintain and improve the quality of the guest experience

Process all payments according to established hotel requirements

Provide information and assistance to all guests and visitors

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information

Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX

Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance

Assist guest services, safety services, housekeeping, and engineering team

Maintain confidentiality of all guests

Must be able to multitask and prioritize departmental functions to meet deadlines

Qualification

Hotel front desk experienceOPERA property management systemCustomer serviceSpanish languageConflict resolutionProfessional demeanorEffective communicationTeamwork

Required

Must be able to speak the English language clearly and fluently

Provide excellent customer service and maintain a professional demeanour

Ability to communicate effectively with others both verbally and written

Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business

Ability to stand for long periods of time

Must be able to work a flexible schedule including evenings, weekends, and holidays