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SpotOn · 2 weeks ago

Senior Data Analyst (Ops)

San Francisco, CA

Full-time

Onsite

Senior Level

$130K/yr - $175K/yr

5+ years exp

SpotOn is a company dedicated to empowering independent restaurants with innovative technology solutions. The Senior Data Analyst (Ops) will focus on predictive modeling and statistical analysis to drive strategic decisions, improve customer experience, and enhance operational efficiency through data insights.

Mobile PaymentsPaymentsSales AutomationSoftware

No H1B

Responsibilities

Serve up impactful data-backed recs with a focus on predictive modeling and statistical analysis driving strategic decisions and business growth

Decode what makes a great customer experience during setup and early usage, and translate those insights into actionable improvements for Operations

Pinpoint the operational levers that improve customer outcomes, reduce churn risk, and drive sustainable growth through smarter use of data

Identify relevant data sources, validate/reconcile data, and build concise and future-proof models designed for adaptability and scalability

Get to the bottom of data discrepancies and outdated manual processes to ensure smooth operations using machine learning and data pipelines

Collaborate with Sales, Finance, Operations and Product teams to maintain a reliable data infrastructure and contribute to data analytics initiatives

Qualification

SQLPythonData analysisStakeholder managementMachine learningBI toolsData modelingSalesforceAttribution modelingSaaSCommunicationProblem solvingInitiativeCollaboration

Required

5 years of experience in business analytics, data science, statistics, or a related field

Strong SQL skills (ability to write complex queries to extract insights), experience with BI tools, and proficiency in programming languages like Python or R

Excellent stakeholder management - experience collaborating with multiple senior stakeholder groups, being able to prioritize the highest-impact projects and deliver at pace

Operating with a bias toward sharing, transparency and clear communication is your default!

Diving in, solving problems, and getting things done is second nature - no waiting for perfect conditions

Thriving in fast-paced environments, embracing ambiguity, and taking initiative without a rulebook