Oracle · 1 day ago
Senior Director, Product Management (Agentic AI)
Pleasanton, CA
Full-time
Onsite
Director/Executive
$156K/yr - $338K/yr
8+ years expOracle is a world leader in cloud solutions, and they are seeking an experienced product leader to define and execute the strategy for AI Agents in customer service. This role involves leading a product team to develop intelligent agents that enhance service automation and collaborating with various departments to deliver AI-driven solutions.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Develop a compelling product vision and multi-year strategy for AI Agents in customer service, aligning with the company's overall objectives
Establish clear market positioning and value propositions to drive adoption and revenue growth
Advocate for security, privacy, compliance, and responsible AI practices across the AI Agents portfolio
Own the product roadmap for AI Agents, prioritizing initiatives based on customer value, technical feasibility, and business impact
Lead customer discovery efforts to validate problem statements and solution approaches for AI-driven service automation
Collaborate with Engineering to deliver scalable, reliable AI Agents with measurable performance metrics
Ensure seamless integration of AI Agents with CCaaS platforms and enterprise systems, adhering to performance and compliance standards
Drive the development of AI-powered service automation, including conversational AI, agent assist tools, and autonomous workflows
Establish quality, safety, and observability standards for AI features, including human-in-the-loop processes, data governance, and evaluation frameworks
Act as an executive sponsor for strategic customers, gathering feedback to inform product decisions
Analyze market trends and competitive dynamics to develop differentiated strategies for AI Agents in customer service
Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels, considering end user, service rep, service manager, and AI builder personas
Partner with Marketing and Sales Enablement to create compelling messaging, demonstrations, and launch plans for AI Agent solutions
Define success metrics and analytics to monitor AI Agent adoption, customer satisfaction, and business impact
Build and mentor a world-class product management team focused on AI Agents, fostering a culture of innovation and accountability
Demonstrate strong communication and storytelling skills, presenting to regularly to executives, customers, and internal teams
Qualification
Required
8+ years in product management, with at least 3 years leading product teams; demonstrated ownership of a major software product line
Deep domain expertise in AI-driven customer service solutions, including automation, conversational AI, and digital channels
Proven success in delivering large-scale enterprise AI products with strong user adoption and business outcomes
Executive presence with exceptional communication and stakeholder management skills
Experience integrating AI solutions with CRM, CCaaS, and other enterprise systems, as well as with each other through APIs, A2A, and MCP; familiarity with security, privacy, and compliance requirements
Strong analytical skills with a data-driven approach to decision-making
Bachelor's degree in a relevant field or equivalent experience
Preferred
Experience with AI/ML technologies in service scenarios, such as conversational AI and autonomous workflows
Background in high-scale, multi-tenant cloud services with a focus on reliability and performance
Track record of successful go-to-market strategies for AI products
MBA or advanced technical degree
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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