Sinch · 1 month ago
Customer Success Manager III
WFH, US
Full-time
Hybrid
Senior Level
$80K/yr - $120K/yr
5+ years expSinch is pioneering the way the world communicates, providing a Customer Communications Cloud that powers engaging customer experiences. The Customer Success Manager will manage high-profile accounts, focusing on nurturing relationships and driving business growth through strategic leadership and customer success management.
MessagingMobileSaaSSoftwareTelecommunications
Responsibilities
Lead and direct a set of accounts ensuring team health, quality of delivery, high client satisfaction, profitability, and financial growth. Plan and strategize at a senior level. Able to uncover pain points and opportunities
Lead and direct conversations about compliance in messaging, understanding client use cases and industry trends
Develop a strong understanding of client account configurations and be able to support or execute configuration updates in collaboration with technical teams
Be measured by client satisfaction and account growth according to set targets
Develop, maintain and expand strong relationships with existing clients, acting as their primary touchpoint and trusted advisor
Promote deeper product usage by creating clear, value-driven use cases
Track customer health metrics, proactively addressing issues to ensure satisfaction and retention
Provide ongoing support, insights, and recommendations to improve service adoption and profitability
Accurately forecast business performance and maintain CRM data in Salesforce
Qualification
Required
Bachelor's degree required
Ability to bridge technical and business contexts, understanding configuration details and collaborating effectively with product or engineering teams
5 years of experience in Enterprise Account Management or Customer Success, managing relationships with senior stakeholders
Proven ability to develop and execute account strategies that strengthen customer relationships and drive business growth
Demonstrated success in communicating complex information clearly and persuasively to diverse audiences
Ability to work independently, prioritize effectively, and deliver results in a fast-paced environment
Fluency in English required
Willingness to travel up to 15%
Preferred
Master's degree preferred
Experience in CPaaS, SaaS, or other enterprise technology sales environments preferred
Working knowledge of messaging, telecommunications, and/or enterprise software solutions
Benefits
We offer comprehensive market competitive medical, dental, and vision plans.
Take advantage of our free virtual counselling resources through our global Employee Assistance Program.
Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
Enjoy a generous paid time off program.
We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
Our flexible remote work offerings allow you to work wherever you are the most productive and successful.
Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
Company
Sinch
Sinch is a cloud communications company that connects businesses and customers through tools that enable personal engagement.
1001-5000 employees
H1B Sponsorship
Sinch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.58BKey Investors
SoftBank
2024-09-13Post Ipo Debt· $48.85M
2022-09-30Post Ipo Secondary
2021-05-24Post Ipo Equity· $1.13B
Leadership Team
Johan Hedberg
CEO
Laurinda Pang
Chief Executive Officer
Recent News
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2025-12-30
2025-12-15
Company data provided by crunchbase