Unisys · 1 day ago
ServiceNow Technical Account Manager Lead
Pennsylvania, United States
Full-time
Onsite
Senior LevelUnisys is a company that focuses on maximizing the value of the ServiceNow platform for clients in the US Pharma sector. The ServiceNow Technical Account Manager will act as a strategic partner and technical advisor, managing a team of Business Analysts to ensure high-quality delivery and promoting platform adoption.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
Responsibilities
Act as the dedicated technical advisor for the client across all ServiceNow initiatives
Promote and articulate the benefits of the ServiceNow platform to expand adoption and maximize ROI
Identify enhancement opportunities that strengthen the partnership and drive additional work
Contribute to solution roadmaps and provide architectural guidance on platform improvements
Provide expert-level input on ServiceNow capabilities, integrations, and best practices
Participate in the client-focused enhancement POD, ensuring alignment between requirements, design, and delivery
Ensure solution quality, platform integrity, and adherence to standards throughout the delivery lifecycle
Offer technical recoverability—able to step in when necessary, though not a development role
Manage and mentor a team of 3–4 US-based Business Analysts, with coordination across offshore contributors
Provide coaching, task oversight, and support for professional development
Foster collaboration between BAs, architects, developers, and client teams
Partner with account leadership to identify opportunities for platform growth and propose new solutions or modules
Support pre-sales efforts through scoping, estimations, and representing Unisys as a ServiceNow SME
Build strong relationships with mid- and senior-level client stakeholders to position Unisys as a trusted advisor
Qualification
Required
Strong and broad understanding of the ServiceNow platform
ServiceNow CSA required
Experience guiding clients through platform strategy, enhancement planning, or solution design
Strong interest and aptitude for managing BAs required
Excellent communication, client-facing presence, and consultative skills
Preferred
Architect-level perspective preferred
CIS certifications (ITSM, ITOM, or others) are highly desirable
Prior people leadership experience is a plus
Experience working with senior stakeholders in complex or regulated environments (Pharma/Life Sciences preferred but not required)
Benefits
Unlimited paid time off
A 401(k) match
Comprehensive healthcare
HSA matching
Ongoing learning opportunities
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
Founded in 1986
10001+ employees
H1B Sponsorship
Unisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
2025-12-16
Company data provided by crunchbase