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CPI Card Group · 1 month ago

VP, Business Technology and Data

United States

Full-time

Remote

Director/Executive

15+ years exp

CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions. They are seeking a Vice President of Corporate Applications, Customer Experience and Data to lead the enterprise-wide application landscape and oversee the Data & Analytics team, modernizing the corporate technology ecosystem and implementing a cloud-based data strategy.

Financial ServicesPaymentsPrinting

No H1B

Responsibilities

Own the end-to-end strategy, delivery, and support for corporate platforms including ERP, HCM, CRM, DATA and other core applications

Partner with Finance, HR, Legal, Marketing and other business leaders to create a multi-year application roadmap that prioritizes business outcomes, user experience, and ROI

Modernize legacy platforms and evaluate new solutions to improve operational efficiency, scalability, and compliance

Oversee successful selection, implementation, and integration of enterprise platforms aligned with company goals

Build and scale a high-performing data and analytics team

Develop and implement a future-ready cloud-based data lake and data architecture to support enterprise reporting, advanced analytics, and AI/ML initiatives

Collaborate with business units to define KPIs, self-service capabilities, and dashboards that enable data-driven decision-making

Establish robust data governance and quality practices

Own the vision, strategy, and execution of CPI’s customer experience across all touchpoints

Build and launch a modernized Customer Portal that consolidates ordering, job status, production visibility, reporting, compliance documents, analytics, and support interactions

Introduce B2B fintech and manufacturing best practices, including: Self-service ordering and configuration, Real-time order and manufacturing visibility, Digital proofs, approvals, and workflow automation, Secure document exchange, Predictive reporting and insights, Case management & customer issue resolution

Work closely with Sales, Product, Operations, and Customer Experience teams to design a portal that simplifies customer engagement and reduces manual dependencies

Work and align closely with the Engineering organization to integration existing platforms and solutions within Digital, and Manufacturing technologies

Establish KPIs to measure digital adoption, customer satisfaction, portal utilization, and operational savings

Drive continuous enhancement using UX research, customer feedback loops, and analytics to identify pain points and high-impact improvements

Ensure security, compliance, resiliency, and best practices expected in fintech-grade customer platforms

Qualification

Enterprise Applications LeadershipData & Analytics StrategyCloud-based Data ArchitectureDigital Customer ExperienceERP SystemsCRM SystemsStakeholder ManagementTeam BuildingLeadership SkillsCommunication SkillsProblem Solving

Required

15+ years of progressive experience in enterprise technology, including significant leadership of applications, data platforms, and program management

Proven track record in leading cross-functional application portfolios (ERP, HCM, CRM, etc.) and implementing modern enterprise systems

Demonstrated experience building digital customer experiences and B2B portals, ideally within fintech, payments, logistics and manufacturing environments

Experience in building and executing enterprise data strategies, including cloud-based data lakes and analytics platforms

Executive-level communication, stakeholder management, and leadership skills

Bachelor's degree in Computer Science, Business, or related field (Master's preferred)