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Mediant Health Resources · 9 hours ago

Clinical 3rd Party Applications Analyst

United States

Contract

Remote

Mid Level

Mediant Health Resources is a company focused on healthcare technology solutions, and they are seeking a Clinical 3rd Party Applications Analyst. The role involves providing support for clinical applications and ensuring efficient troubleshooting and customer service.

Health CareHospitalInformation Technology

Growth Opportunities

Responsibilities

Experience supporting clinical third-party applications including Cardiology, Radiology, Lab systems, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite)

Provides Tier 2/Tier 3 application support for back-office systems, following ITIL processes, SLAs, and escalation procedures for SEV1/SEV2 incidents

Skilled in advanced troubleshooting of Microsoft Office, collaboration tools, and desktop/back-office applications, including technical architecture understanding

Documents resolutions and workarounds, recommends preventative controls, and participates in a 24/7 on-call rotation while delivering strong customer service

Qualification

Clinical applications supportAdvanced troubleshootingITIL processesMicrosoft OfficeCustomer service

Required

Experience supporting clinical third-party applications including Cardiology, Radiology, Lab systems, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite)

Provides Tier 2/Tier 3 application support for back-office systems, following ITIL processes, SLAs, and escalation procedures for SEV1/SEV2 incidents

Skilled in advanced troubleshooting of Microsoft Office, collaboration tools, and desktop/back-office applications, including technical architecture understanding

Documents resolutions and workarounds, recommends preventative controls, and participates in a 24/7 on-call rotation while delivering strong customer service