Workbox · 1 month ago
Community Associate
Chicago, IL
Full-time
Onsite
Entry Level
$45K/yr - $45K/yr
1+ years expWorkbox is a national workspace operator that offers office space and coworking solutions while fostering connections among businesses. The Community Associate will be responsible for creating a supportive community experience, managing facility upkeep, and ensuring exceptional service for members and guests.
CoworkingIncubatorsReal Estate
Responsibilities
Maintaining the overall cleanliness and presentation of the space, including:
Regularly checking floors to ensure all common areas, kitchens and bathrooms remain tidy and well-stocked, including wiping down surfaces, restocking essential supplies, and ensuring trash and recycling are properly managed
Brewing coffee and running dishwashers daily
Preparing and clearing conference rooms
Identifying and promptly reporting any facility maintenance issues
Maintaining a warm, welcoming and professional front desk environment, greeting visitors, receiving deliveries, and ensuring smooth daily operations
Handling guest check-ins, workspace tours, and inquiries, while ensuring compliance with visitor policies
Monitoring and managing building logistics such as mail distribution, office supplies, and workspace organization
Assisting in coordinating member move-ins and move-outs, ensuring a seamless experience
Providing light technical support for in-space amenities such as automated coffee machines, AV equipment, and conference room booking platforms
Acting as a liaison between members and the operations team, escalating facility-related concerns as needed
Being the first point of contact for members and guests, ensuring every interaction is warm, personalized, and professional
Learning members' names, businesses, and goals, creating opportunities for curated connections that drive growth
Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences
Supporting and executing member events and programming that enhance engagement and add value
Ensuring all members feel heard and supported by promptly addressing inquiries and providing tailored solutions
Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions
Anticipating member needs before they arise, delivering proactive, thoughtful service
Maintaining the Workbox standard of hospitality by ensuring shared spaces are organized, welcoming, and fully operational
Being a brand ambassador by embodying Workbox's commitment to genuine attentiveness, transformative experiences, and authentic relationships
Ensuring the environment remains clean, professional, and conducive to productivity throughout the day
Encouraging members to leverage Workbox resources and partnerships to advance their businesses
Identifying opportunities to introduce Workbox offerings that enhance member success and retention
Collaborating with the Senior Community Manager and leadership team to continuously improve the member experience
Collaborating with the Event Sales Manager and assisting in event coordination, as needed
Managing on-site event setup, ensuring audio-visual equipment is properly configured, and teardown
Communicating regularly with the event host, troubleshooting issues, and assisting with event needs
Monitoring after-hours events on as needed basis (with potential for additional compensation)
Qualification
Required
Strong interpersonal skills with the ability to build genuine relationships
A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace
Highly organized with excellent time management and multitasking abilities
Comfortable with light cleaning duties and maintaining a well-kept environment
Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment
Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools)
A team player with a positive attitude and a strong sense of ownership and accountability
Preferred
1-3 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred
Familiarity with multi-site operations
Bachelor's degree preferred
Benefits
Comprehensive health benefits, including medical, dental and vision coverage
Company-paid life insurance
401(k) plan
Generous paid time off
FSA, HSA and commuter benefits
Ongoing training and professional development
Company
Workbox
Workbox is a Coworking Accelerator that provides bold companies with the resources to grow faster, smarter and together.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$22MKey Investors
Chicago Atlantic GroupHillsview Capital
2024-06-03Series A· $17.5M
2022-03-09Seed· $3.5M
2020-07-15Seed· $1M
Leadership Team
John Wallace
Workbox: Founder, CEO
Recent News
2025-09-29
2025-05-10
Chicago Business Journal
2025-03-18
Company data provided by crunchbase