Stripe · 3 days ago
Customer Success Manager, Enterprise
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$165K/yr - $248K/yr
4+ years expStripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Customer Success Manager will manage a book of enterprise customers, delivering insights and support to ensure customer success and drive account growth.
FinanceFinTechMobile PaymentsSaaS
Responsibilities
Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers
Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction
Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights
Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe
Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience
In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful
Qualification
Required
4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product
Strong business sense and understanding of underlying drivers and strategy of our user's businesses
Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Strong analytical skills
Excellent operating rigor including organizational and time management skills
Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
History of success as a consultant, pre-sales, technical account management, or equivalent
Proven track record of achieving targets and goals, preferably in a sales setting
Track record of managing large, complex projects and/or programs
Has handled difficult customers or situations and can demonstrate resolutions
Willingness to tackle things on your own
Ability to navigate data and people to find answers
A capability to work well with a wide range of people, both internally and externally
The motivation and flexibility to work well in a high-growth environment where things change quickly
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Tiger Global ManagementThrive CapitalFounders Fund
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Steffan Tomlinson
CFO
Aitor Guevara
Head Of Engineering
Recent News
2026-01-05
2025-12-30
2025-12-30
Company data provided by crunchbase