Save the Children US · 9 hours ago
Advisor, Application Support & Operations Analyst (P3)
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $103K/yr
5+ years expSave the Children is a global organization dedicated to improving the lives of children in need. The Advisor, Application Support & Operations Analyst will support the organization's technology applications and manage system operations, ensuring effective service delivery and collaboration with various stakeholders.
CharityMedicalNon Profit
Responsibilities
Become the subject matter expert on all applications supported and advance expertise of the business use of systems to triage reported issues and requests
Troubleshoot complex issues for root cause identification, and preparation of a root cause report to be shared with business stakeholders and senior leadership
Recreate and validate reported cases guiding less-senior team members where advanced expertise is needed
Monitor all communications with software vendors with a primary ownership of identifying root-cause of reported issues and resolutions required when vendor cause is identified
Lead the working relationship when partnering with IT colleagues and vendors to deliver systematic and process-based solutions
Collaborate with customers on SharePoint page modifications that are necessary to accomplish their business outcomes
Responsible for documenting solutions and changes to resolve system issues and ensuring Application Support team members are informed and trained on any modifications
Responsible for overseeing and regularly updating service tickets and keeping customers updated on open cases until resolution
Lead the development and management of security groups within all enterprise applications
Own the relationship with system owners and other subject matter experts to ensure security profiles align with business functions
Guide internal support staff in managing all password management and security access groups
Oversee and participate in a cyclical review of Security IDs/Security Groups
Manage communications to key stakeholders and leadership when alerts arise
Responsible for the overall process of system monitoring along with the scripts and parameters of monitoring software
Manage the setup and monitoring of system operational jobs that run 24/7. Review logs to ensure jobs run to completion and/or troubleshoot and reschedule when jobs fail. Guide the responses when such failures occur
Ensure Application Support colleagues are cross trained in operational processes as needed for business continuity and reduction of single points of failure
Collaborate with and mentor all staff in the following areas:
Perform operational configuration changes within applications
Run/Produce/Deliver system outputs (i.e. Reports, files, etc.) to customers and vendors
Maintenance and reviews of files/data and processes for accuracy
Management and maintenance of operation schedules, logs, and files on system applications
Regular maintenance of system and operational documentation to support application operations
Lead all critical system upgrades and testing critical processes
Manage change control processes to ensure new functionality and jobs moved to production are supported
Key point of responsibility for all systems enhancements and upgrades with guidance from department management
Qualification
Required
Minimum of a bachelor's degree or equivalent experience, plus at least 5 years of relevant experience
Demonstrated experience in system support
Must be able to participate in an on-call rotation schedule for system down issues and occasional after-hours responsibilities
Advanced analytical and organizational skills, ability to multitask, organize workloads and assignments, as well as disciplined time management skills
Advanced technical skills with knowledge of SQL
Advanced written, verbal, and customer service skills
Advanced problem-solving skills with demonstrated ability to work independently and adjust to changing priorities quickly
Be comfortable presenting/training to both technical and non-technical colleagues
Professional proficiency in MS Office suite and hands-on experience and knowledge of various reporting and query tools
Professional proficiency in spoken and written English
Must demonstrate a significant level of patience providing support in a cross-cultural environment
Preferred
Experience in Save the Children's Enterprise Application stack; Atlassian experience, CRM, Agresso/Business World ERP, or other enterprise applications
Benefits
Flexible schedules and time off: Flexible schedules, generous PTO, 11 paid holidays plus 2 floating holidays, and hybrid working opportunities
Health: Competitive health care, dental and vision coverage for you and your family
Family: A variety of paid leaves: caregiver, parental/adoption, critical child illness and fertility benefits
Employee Rewards Program: Annual merit increases and/or additional incentives for eligible employees
Retirement: A retirement savings plan with employer contributions (after one year)
Wellness: 15 safety and wellness days annually (if hired on or after July 1, safety and wellness days prorated to 8 days), mental health benefits and support through Calm and company-hosted events
Employee Assistance Program: free and confidential assessments, short-term counseling, referrals, and follow-up services
Learning & Growth: Access to internal and external learning & development opportunities and mentorships
Company
Save the Children US
Save the Children is the leading independent organization creating lasting change in the lives of children in need in the United States and around the world.
1001-5000 employees
H1B Sponsorship
Save the Children US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.65MKey Investors
Education Cannot WaitAmazon Web Services
2025-11-18Grant· $0.65M
2022-11-29Grant
Leadership Team
Ken Murdoch
Current Director of US Programs Operations and Logistics - Former VP/CIO of IT and Building Op's
Recent News
2025-12-11
prnasia.com
2025-12-09
Company data provided by crunchbase