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Curai Health · 1 month ago

Senior Provider Operations Associate

United States

Full-time

Remote

Mid, Senior Level

$55K/yr - $65K/yr

5+ years exp

Curai Health is pioneering a new model of primary care, unlocked by AI, to address the biggest challenges in care delivery. The Senior Provider Operations Associate plays a critical role in ensuring that healthcare providers are appropriately onboarded, maintain compliance, and operate efficiently within the healthcare organization.

Artificial Intelligence (AI)Health CareHealth DiagnosticsMachine LearningPrimary and Urgent Care

Responsibilities

Lead and manage all aspects of the provider lifecycle from onboarding through offboarding, ensuring seamless operational execution, compliance, and a best-in-class provider experience

Partner with internal stakeholders and external vendors to oversee credentialing, licensing, and enrollment activities, ensuring all regulatory and organizational requirements are met

Monitor expirables and drive timely re-credentialing, license renewals, and payer enrollment to maintain continuous provider readiness

Own the onboarding experience for new healthcare providers by coordinating documentation, training, credentialing, and systems access to ensure a smooth start

Manage provider offboarding processes to ensure proper closure of credentials, system access, and state licensure compliance

Serve as the primary liaison between internal teams and credentialing/licensing vendors to track progress, identify bottlenecks, and escalate issues as needed

Ensure credentialing and licensing documentation is accurate, up-to-date, and audit-ready at all times

Monitor adherence to all relevant regulatory, payer, and accreditation requirements (e.g., NCQA, CMS, state licensing boards).Support audits, compliance reviews, and corrective action planning

Contribute to process improvement initiatives that enhance accuracy, efficiency, and compliance outcomes

Develop and maintain key operational reports and dashboards, including onboarding progress, credentialing status, compliance tracking, and provider productivity metrics

Identify trends and provide actionable insights to improve processes and provider experience

Partner closely with Clinical Operations, People Operations, and Business Operations to ensure alignment across teams

Act as a subject-matter expert on provider operations processes and assist with training junior staff or cross-functional partners

Lead or contribute to strategic projects that enhance provider operations infrastructure, systems, and processes

Qualification

Provider lifecycle managementHealthcare compliance knowledgeCredentialingLicensingEHR systems proficiencyData management toolsAttention to detailCommunication skillsOrganizational skillsCross-functional collaboration