Baesman Group · 1 month ago
Sr Strategic Account Manager, CRM & Loyalty
United States
Full-time
Remote
Senior Level
5+ years expBaesman Group is a nationally recognized provider of direct-to-consumer and in-store marketing strategy and execution, seeking an experienced Senior Strategic Account Manager, CRM & Loyalty. This role serves as the primary advisor for key accounts, focusing on driving retention and uncovering revenue-generating opportunities through strategic insight and relationship management.
AdvertisingBig DataMarketing
Responsibilities
Serve as the primary point of contact and strategic advisor for assigned accounts
Develop deep knowledge of the client's business, goals, and challenges to deliver proactive, forward-thinking solutions
Continually seek opportunities to innovate through products or services that will drive client value
Drive account retention and revenue growth for designated accounts by identifying opportunities and ensuring consistent, high-quality service
Monitor client activity and identify upsell or repeat business opportunities, contributing to revenue growth while maintaining a high level of customer care
Contribute to process improvements that increase efficiency, accuracy, and team collaboration across client and production operations
Lead strategic or analytic projects or ongoing retainer for accounts
Design and scope analytic projects. Lead loyalty design or redesign projects with oversight and collaboration from the Director
Monitor program or business KPIs and proactively deliver recommendations for test ideas or campaigns to implement
Participate in new business selling to qualified prospects and help drive new prospects from selling to onboarding
Lead the sales process for qualified prospects and give direction to the Baesman sales team on how they are to facilitate next steps
Develop and deliver personalized sales presentations that turn on the lightbulb and result in next steps with the prospect
Bring prospects through the journey of selling and onboarding to a client and ensure success in meeting the client's deliverables outlined in that process
Facilitate effective communication between clients, prospects, and key cross-functional team members to ensure project clarity and alignment
Provide timely updates, clear documentation, and organized communication that outlines expectations, requirements, and next steps
Translate client and prospect needs into actionable direction for internal teams, ensuring alignment across production, analytics, and operations
Lead regular check-ins to maintain progress, address risks or gaps proactively, and ensure all stakeholders remain informed and coordinated
Adhere to Administrative Policies and Company Handbook:
Maintain a thorough understanding of Baesman Group's employee handbook, policies, procedures and compliance with administrative policies
Promote the Baesman values: Can-do Attitude, We Before Me, Go the Extra Mile, Embrace Growth and Change, Do the Right Thing
Support continuous improvement initiatives to optimize processes
Perform other tasks as assigned by management
Participate in assigned training and skill development programs
Qualification
Required
Minimum 5-7 years of experience in a CRM or Loyalty strategy position
Bachelors Degree
Project Management experience
Benefits
Medical Insurance - Choose between 3 medical plan options. We also offer dental and vision coverage, in addition to pre-tax flexible spending plans.
Profit-Sharing - Share in Baesman's success. We also offer a 50% matching 401(k) program for up to 6% of your pay.
Paid Time Off - It's important that you take time to recharge. That's why we offer PTO, holiday breaks, and employee assistance programs.
Life and disability Insurance - We have you covered: Baesman pays 100% of the premium for life and disability.
On-site workout facility, wellness initiatives, and more.
Company
Baesman Group
Baesman Group creates personalized marketing strategies to transform direct-to-consumer campaigns from One to Many to One to One through customer insights, marketing strategy, custom technology solutions, and personalized multichannel execution.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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