Sound Physicians · 2 weeks ago
Patient Services Representative (referral coordinator)
Dallas, TX
Full-time
Onsite
Entry Level
$18/hr - $21/hr
2+ years expSound Physicians is a physician-founded and led medical group headquartered in Tacoma, WA, specializing in various medical fields. The Patient Services Representative plays a crucial role in enhancing patient satisfaction by managing appointments, verifying insurance, and ensuring smooth front office operations.
Emergency MedicineHealth CareHospitalMedical
Responsibilities
Answering incoming calls
Scheduling patient appointments
Taking messages and routing to appropriate physician
Ensuring patient messages are addressed by the end of each day
Paging calls to physicians when necessary
Preparing patient charts for upcoming appointments
Confirming appointments with patients a week in advance
Assisting anyone who approaches the front desk – patients, vendors, etc
Verifying insurance and obtaining referrals if needed
Checking patients in/out
Printing demographic update sheet on all scheduled patients
Verifying patient information is accurate and up to date
Collecting co-payments and outstanding balances at point of visit
Forwarding pre-certification requests to Medical Assistant
Entering data for Daily Batch
Printing and working no-show and cancellations list weekly
Initiating correspondence to outside physicians regarding no-shows and cancellations
Overseeing coordination of daily tasks
Serving as point of contact for patient escalations
Scheduling luncheons with Durable Medical Equipment (DME) representatives
Sorting and distributing faxes and mail as needed
Scanning and indexing new patient records and medical records as designated
Other duties as assigned
Qualification
Required
MUST be Bilingual English/Spanish speaking
High school diploma, or equivalent and two years of healthcare experience
Knowledge of medical practice and care and insurance plan payers
Knowledge of physician business procedures and medical terminology
Knowledge of front office customer service levels
Knowledge of medical equipment and instruments
2 years' experience in a medical office setting
Electronic Health Record (EMR) experience
Proficiency in the operation of a computer and other office equipment
Skill in identifying and resolving problems
Ability to use good reasoning and judgment and react calmly in emergency situations
Ability to establish and maintain effective working relationships with patients, co-workers and vendors
Ability to read, write and communicate effectively with oral and written correspondence
Ability to exercise a degree of initiative and judgment
Demonstrated track record of a combination of values, knowledge, and experience including work ethic, relationship building, teamwork, critical thinking, adaptability, resourcefulness, commitment, strategic thinking, self-motivation, and collaboration
Benefits
Medical insurance, Dental insurance, and Vision insurance
Health care and dependent care flexible spending account
401(k) retirement savings plan with a company match
Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
Ten company-paid holidays per year
Company
Sound Physicians
Sound Physicians is a physician services organization focused on driving improvements in quality, satisfaction and efficiency.
5001-10000 employees
H1B Sponsorship
Sound Physicians has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.15BKey Investors
Summit Partners
2018-06-07Private Equity· $2.15B
2018-04-23Acquired
Leadership Team
Michael Blaszyk
Director
Recent News
Startup and Tech News - Madison Startups
2025-10-25
Company data provided by crunchbase