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Members Mobile Inc. · 1 month ago

OPERATIONS AUTOMATION & AI ENGINEERING ARCHITECT

Triangle Area

Full-time

Hybrid

Senior Level

Members Mobile Inc. is an innovative Mobile Virtual Network Operator (MVNO) focused on enhancing wireless services for credit unions. The Operations Automation & AI Engineering Architect will be responsible for designing and implementing automated workflows to improve operational efficiency and achieve business outcomes.

CreditFinancial ServicesMobileTelecommunications

Hiring Manager

Greg Post

Responsibilities

Identify and resolve bottlenecks across logistics, billing, ticketing, and subscriber lifecycle

Build and deploy automation solutions using:

Python microservices and APIs

Agent-based orchestration frameworks (planning, retries, evaluation loops)

LLM-powered workflows and retrieval pipelines

Design strong observability into every workflow: logging, alerts, accountability

Ensure production readiness through shadow testing and controlled rollout processes

Integrate and orchestrate automated and AI-assisted actions across Members Mobile's operations ecosystem

Implement secure API consumption models and enforce least-privilege access

Partner with Data Engineering to optimize labeling and model evaluation

Embed compliance requirements into workflow design, including finance and telecom controls

Track value realization for each automation: cost savings, speed, accuracy gains

Maintain end-to-end documentation and version history within change-controlled environments

Prepare automations for scale: redundancy, rollback plans, and lifecycle management

Champion continuous improvement and operational excellence throughout the company

Qualification

PythonAPI designLLM-powered automationEvent-driven architecturesMLOpsAWS fluencyTelecom regulationsFintech regulationsSupport automation strategies3PL coordination