Andromeda Technology · 1 month ago
Level 2 IT Technician
Lockport, IL
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $65K/yr
2+ years expAndromeda Technology is a company specializing in network design and service for mid-size businesses in the manufacturing sector. They are seeking a Level 2 IT Technician who will be responsible for troubleshooting client issues and providing exceptional customer service as part of a service department team.
Cyber SecurityInformation TechnologyIT InfrastructureIT ManagementManufacturingNetwork SecurityProfessional Services
Responsibilities
Troubleshooting client issues as they come in
Get the client back up and running efficiently
Provide top-tier customer service
Handle emergency calls effectively
Qualification
Required
At least 2 years of experience in an MSP or corporate environment
Advanced knowledge of Microsoft Server OS
Advanced knowledge of Microsoft Workstation OS
Advanced support for Microsoft Office, QuickBooks, Adobe software
Strong hardware, software, and Layer 1–3 troubleshooting
Ability to manage the 'hot client' when things go sideways
Experience with Microsoft Azure and Office 365
Ability to read through ticket history and quickly identify next steps
Available to start sometime between now and the next 90 days
Must be local to the Chicago metro area
Benefits
Blue Cross Blue Shield Health Insurance
Dental & Vision Insurance
Optional 401(k), company match up to 2%
Optional life and disability coverages
Paid holidays, sick days, and vacation
10 days PTO + 5 sick days to start
Unlimited PTO after 1 year of service
Quarterly All-Hands Briefings
Monthly Activities (game nights, trivia, bingo night, etc.)
Annual Company Picnic (open to friends/family — invited, not required)
Mentorship opportunities
Company
Andromeda Technology
We are a managed service provider that helps executives of mid-sized manufacturers who are overwhelmed trying to fix IT issues instead of doing their primary job because of never-ending technology problems, lost productivity, and security concerns.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Borello
Founder, Co-Owner & CEO
Company data provided by crunchbase