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Lids · 21 hours ago

District Manager in Training

Bellevue, WA

Full-time

Onsite

Entry Level

$34K/yr - $78K/yr

1+ years exp

Lids Sports Group is the largest licensed sports retailer in North America, and they are seeking a District Manager in Training. This role involves training under the District Sales Manager to drive product sell-through, deliver key business results, and develop store associates while ensuring exceptional customer service and operational compliance.

ApparelFashionLifestyleRetailSports

Responsibilities

Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence. Develop Store Managers (SM) in the skills of recruiting and training to continually strengthen the talents and results in the market

Share role and behavior expectations and coordinate onboarding training programs to acclimate new team members to Lids

Engage team members by creating a fun and productive environment, including helping them understand how their work supports the success of the district and Lids overall

Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)

Hold SMs accountable for managing and developing their store team

Address all employee concerns or issues and administer the progressive steps of discipline, including knowing when to partner with internal support (e.g. HR, RD, etc.) to take appropriate action

Drive team engagement through impactful store visits and follow-up by ensuring DMIT’s stores are provided recognition, gap assessment, ongoing training, and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth

Provide consistent, documented appraisal of store’s performance and work to give feedback on areas of strength and opportunity while keeping in line with Company objectives

Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms

Ensure compliance of all established company policies, procedures, and guidelines including, but not limited to, safekeeping of company inventory, funds, and property

Successfully complete the DMIT Training Program to enhance core skill set (ie: recruiting, developing, coaching, leading and training)

Ensure that stores deliver exceptional customer service, achieving key performance indicators (KPIs) and sales target

Create a “selling culture” within the stores by training and coaching on selling techniques with all associates and helping them understand how their work supports company objectives and the success of the store and Lids overall

Resolve customer feedback and address issues, including customer escalations, urgent requests, and resolve to “make it right” to customers

Drive customer participation in special offers such as Access Pass, Fanatics Sportsbook, etc. by ensuring all associates are educated on program details

Manage individual stores compliance within the scheduling and payroll process to align with budget, policies, procedures, and applicable law

Hold SMs accountable to planning, preparing, and managing the schedule according to labor requirements, availability, safety requirements, inventory management and budget considerations to maintain efficiency and effectiveness of operations

Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.). Perform work / essential functions of subordinates as needed

Manage operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ)

Understand and adhere to people’s safety policies and procedures to maintain a safe work environment

Ensure store technology and equipment is maintained as instructed– MPOS, Lids Custom, etc. – by verifying continued functionality, facilitating periodic updates, or ordering repair or maintenance as needed

Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies

Support in performing inventory audits as needed to confirm inventory accuracy. Research store discrepancies and analyzes reports

Ensure proper cash management practices, including accurate open and close of the till and consistent counterfeit protection practices and bank drops

Ensure adherence to visual brand standards, inclusive of optimal layout and visual merchandising (VM) or product presentation strategy, window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes

Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy

Monitor execution of special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy

Ensure stores execution of weekly markdowns and markups as needed to ensure proper pricing

Manage any transfers or ship-backs (e.g. process damages) according to company standards

Qualification

Supervisory skillsRecruitingTraining developmentCustomer serviceOperations managementComputer proficiencyInterpersonal skillsCommunication skills

Required

One-year relevant experience or; two year degree in related field and at least two years of relevant experience or; three years of relevant experience

Proven supervisory skills

Proven ability to perform independently with minimal supervision

Strong interpersonal skills and the ability to communicate verbally in a clear, audible, and grammatically correct manner

Ability to operate a computer, as well as maneuver relative software programs