CVS Health · 10 hours ago
Lead Director Engineering, SRE - Retail & Pharmacy
Richardson, TX
Full-time
Onsite
Director/Executive
$144K/yr - $288K/yr
10+ years expCVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Lead Director Engineering - SRE for Retail & Pharmacy is responsible for ensuring the reliability and scalability of store technology, leading a global team, and driving operational excellence through strategic planning and technical expertise.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Lead a global team of technical professionals, providing guidance, mentorship, and support to ensure their success and professional growth
Align SRE strategies with enterprise goals, delivering resilient technology that enables world-class customer and patient experiences
Execute on a multi-year roadmap for observability, automation, and reliability improvements across distributed store environments
Define and implement standardization and process improvements across the SRE organization
Define and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and business KPIs to measure and enhance system reliability for critical store applications
Build and optimize dashboards, visualizations, and alerting systems to enable real-time insights and rapid incident response for edge nodes and remote facilities
Provide weekly and monthly reporting on KPIs and other operational-based metrics to cross-functional teams and senior leadership
Develop and implement strategic communication plans to support organizational goals, ensuring alignment with business objectives and stakeholder needs
Reduce operational costs and increase efficiency through automation and platform engineering to reduce toil and enable self-healing capabilities across thousands of locations
Lead major incident management, ensuring rapid detection, root-cause analysis, and resolution in collaboration with business and technology partners
Champion modern cloud, edge, and AI-driven monitoring solutions for store technology
Partner with architects, product engineering, and infrastructure teams to embed reliability practices throughout the software lifecycle
Represent CVS Health as a thought leader in SRE and operational resilience, both internally and externally
Mentor the SRE and technical teams on building, scaling, and operating highly available systems
Foster a culture of ownership, honesty, accountability, and continuous improvement within the organization
Contribute to long-term planning, technology adoption strategies, and innovation initiatives to drive digital modernization efforts
Qualification
Required
10+ years of experience with cloud platform technologies such as: AWS, Microsoft Azure, Google Cloud
8+ years of experience in a technical leadership or people management role, with a proven ability to lead and grow technical teams, particularly within SRE or large-scale reliability organizations
8+ years of experience leading complex technical initiatives using Agile/continuous improvement methodologies
8+ years of managing distributed technology environments (retail, healthcare, or other multi-site operations strongly preferred)
5+ years of experience in container orchestration (Kubernetes) and using monitoring tools (Dynatrace, AppDynamics, Prometheus, Splunk, Grafana, etc.)
Strong understanding of cloud infrastructure components (compute, storage, networking, security)
Strong knowledge of Point of Sale (POS), pharmacy systems, handheld devices, store servers, and network infrastructure
Exceptional communication, decision-making, and problem-solving skills, with demonstrated ability to influence senior executives and cross-functional teams (technical and non-technical)
Experience leading performance reviews, career development planning, and team capacity management
Mastery of incident management, observability, automation, and operational excellence practices
Adept at resource planning, program delivery, and change leadership at enterprise scale
Adept at collaboration, teamwork, and fostering an inclusive engineering culture
Preferred
Experience leading large SRE or operations functions in a retail, healthcare, or pharmacy environment
Expertise in cloud platforms (AWS, Azure, GCP), containerization (Kubernetes, OpenShift), and distributed systems
Strong understanding of compliance and regulatory requirements (HIPAA, PCI DSS, ADA)
Demonstrated ability to deliver transformation at scale, leveraging AI/ML for monitoring, automation, and operational insights
Experience in using experience, feedback tools like Quantum Metrics, Medalia, Adobe analytics to understand business KPIs customer
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-13
Hartford Business Journal
2026-01-11
Digital Commerce 360
2026-01-07
Company data provided by crunchbase