Sedgwick · 2 months ago
IT Development Support Advisor
Jacksonville, FL
Full-time
Onsite
Mid LevelSedgwick is a global company known for its excellence and customer service, and they are seeking an IT Development Support Advisor. The role involves developing, maintaining, and supporting software in a Salesforce/Windows Server environment, while ensuring compliance and delivering high-quality customer service.
BankingInsuranceRisk Management
Responsibilities
Gain deep familiarity with key application modules, including reports, parameters, claims management, intake services, IIS Servers, SQL Servers and Salesforce Environment
Analyze user needs and assist in designing specifications to meet those needs
Develop and modify software based on data processing requests
Ensure compliance with insurance carrier and regulatory requirements through software development
Test and debug assigned projects; assist in testing projects developed by other team members
Prepare and maintain documentation for new and existing software
Investigate and resolve escalated support issues, including data and software corrections
Troubleshoot and investigate issues that may arise with IIS Servers, SQL Database or network infrastructure
Stay current with advancements in programming languages, frameworks, and emerging software development technologies
Follow departmental standards and guidelines for software design and development
Deliver and maintain high-quality customer service
Be a team player and will need to be proactive at problem solving
Qualification
Required
Knowledge of Windows Server, SharePoint, Active Directory, DNS, IIS, SQL
Proficiency in Salesforce / Salesforce Maps / Field Services Lightning Module
Proficiency in VB.NET/C#/.NET Core
Proficiency in SQL Server
Proficiency in Application Programming Interfaces (APIs)
Proficiency in Secure File Transfer Protocol (SFTP)
Gain deep familiarity with key application modules, including reports, parameters, claims management, intake services, IIS Servers, SQL Servers and Salesforce Environment
Analyze user needs and assist in designing specifications to meet those needs
Develop and modify software based on data processing requests
Ensure compliance with insurance carrier and regulatory requirements through software development
Test and debug assigned projects; assist in testing projects developed by other team members
Prepare and maintain documentation for new and existing software
Investigate and resolve escalated support issues, including data and software corrections
Troubleshoot and investigate issues that may arise with IIS Servers, SQL Database or network infrastructure
Stay current with advancements in programming languages, frameworks, and emerging software development technologies
Follow departmental standards and guidelines for software design and development
Deliver and maintain high-quality customer service
Be a team player and will need to be proactive at problem solving
Preferred
Bachelor's degree from an accredited college or university highly desirable
Preferred major: Information Systems or Computer Science
Familiarity with Power APP/Automate and Power BI (a plus)
Familiarity with Salesforce APEX
Familiarity with Visual Studio and Visual Studio Code
Benefits
A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.
Company
Sedgwick
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected.
Founded in 1969
10001+ employees
H1B Sponsorship
Sedgwick has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (4)
2022 (9)
2021 (14)
2020 (10)
Funding
Current Stage
Late StageTotal Funding
$1.5BKey Investors
Altas PartnersLa Caisse
2024-09-12Private Equity· $1B
2018-12-01Private Equity
2018-09-12Acquired
Leadership Team
Michael Arbour
Chairman & Chief Executive Officer
Kalani Reelitz
Global Chief Financial Officer
Recent News
Morningstar.com
2025-11-10
2025-09-04
Company data provided by crunchbase