Highgate · 1 month ago
Room Inspector
Monterey, CA
Full-time
Onsite
New Grad, Entry LevelHighgate is a leading real estate investment and hospitality management company with a global portfolio of over 400 hotels. The Room Inspector is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff, ensuring rooms are maintained to set standards of cleanliness and are ready in a timely manner for guest accommodations.
Hospitality
Responsibilities
Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained
Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected room
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily
Maintain key control
Supervise Laundry employees, when applicable
Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status
Handle items for "Lost and Found" according to the standards
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering
Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards
Initiate work orders for repairs and maintenance; follow through on each work order until completed
Oversee training of Room Attendants
Ensure completion of regular maintenance and cleaning projects on a biannual basis
Assist Housekeeping Management in preparation of Standard of the Week
Monitor all V.I.P.'s, special guests and requests
Ensure overall guest satisfaction
Qualification
Required
High School diploma or equivalent required
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to stand during entire shift
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Maintain a warm and friendly demeanor at all times
Preferred
College course work in related field helpful
Previous supervisory responsibility preferred
Company
Highgate
Highgate is a United States-based real estate investment and hospitality management firm.
Founded in 1988
10001+ employees
H1B Sponsorship
Highgate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (8)
2022 (5)
2021 (4)
2020 (18)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trilantic North America
2014-10-08Private Equity
Leadership Team
Arash Azarbarzin
Chief Executive Officer
Graham Rumble
Chief Financial Officer | Family Office
Recent News
2025-07-08
Company data provided by crunchbase