Arundel Lodge Behavioral Health ยท 1 month ago
Administrative Authorizations & Insurance Specialist
Frankfort, KY
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expArundel Lodge Behavioral Health is a mission-driven organization supporting mental health recovery. They are seeking an organized, detail-oriented Administrative Authorizations & Insurance Specialist to manage insurance verification, authorization processing, and billing support for their Outpatient Mental Health Clinic, ensuring clients receive uninterrupted services.
Health CareNon ProfitWellness
Responsibilities
Verify client insurance eligibility, benefits, and behavioral health coverage prior to service delivery
Prepare, submit, and monitor authorization requests for outpatient mental health services through payer portals
Maintain accurate documentation of authorization approvals, denials, and expiration dates in the EHR
Communicate authorization updates to clinical, administrative, and billing teams to ensure seamless service delivery
Reconcile authorizations with scheduled and completed services to ensure compliance and billing accuracy
Collect co-payments and outstanding patient balances following agency payment policies
Assist the billing department with claim resolution, identifying discrepancies, and responding to payer inquiries
Stay current on payer requirements, authorization processes, and benefit structures across all major insurance providers
Provide timely, professional responses to client and staff inquiries related to insurance coverage, authorizations, and account balances
Perform other duties or special projects as assigned by the Practice Manager or agency leadership
Qualification
Required
Minimum 1 year of experience in a behavioral health or medical office setting performing insurance verification, authorization processing, and patient billing
High school diploma or equivalent required
Adhere to all Arundel Lodge, Inc. policies and procedures
Work independently with minimal supervision while managing multiple priorities
Maintain proficiency in computer applications, EHR systems, and insurance portal navigation
Communicate clearly and professionally in both verbal and written formats
Collaborate effectively with clinical, administrative, and billing teams
Demonstrate cultural sensitivity and maintain respectful communication with diverse populations
Maintain all required agency clearances (drug screening, TB test, background check, driving record if applicable)
Provide front desk registration and appointment scheduling support as needed across multiple locations
Preferred
Post-secondary coursework or certification in healthcare administration, billing, or insurance processing
Proficiency with electronic health record systems (Credible preferred)
Experience using payer web portals strongly desired
Benefits
Training and professional development opportunities
Competitive benefits package
Company
Arundel Lodge Behavioral Health
Mission: Improving the lives of children, adults, and families, impacted by mental health and substance use disorders.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase