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Cornerstone Banks · 1 month ago

Personal Banking Associate/Customer Service Specialist

Minot, ND

Full-time

Onsite

Mid Level

3+ years exp

Cornerstone Bank is focused on building relationships and empowering their people. The Personal Banking Associate/Customer Service Specialist will assist Personal Bankers and provide customer service support, ensuring timely loan closings and account openings.

Banking

Responsibilities

Assisting the Personal Bankers

Providing backup services, including collateral perfection and tracking

Monitoring

Tickler resolution

Other duties necessary to assist the Personal Banker in providing timely loan closings/account openings

Ongoing monitoring support

Trained in all Customer Service Specialist duties

Qualification

Customer service skillsBank deposit products knowledgeMortgageInvestment products knowledgeFederal regulations knowledge

Required

Excellent customer service skills

Knowledge of all bank deposit products and policies

Basic knowledge of bank mortgage and investment products and services

Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E, and teller roles and responsibilities relating to each act

High School Diploma or GED and 3 years of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job