CVS Health · 1 day ago
Staff Engineer - SRE - Retail & Pharmacy
Richardson, TX
Full-time
Onsite
Lead/Staff
$118K/yr - $284K/yr
8+ years expCVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Staff Engineer – SRE, Retail & Pharmacy will implement and maintain observability solutions, collaborate with teams to enhance system reliability, and mentor junior engineers while driving best practices in observability for edge computing environments.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Design and implement comprehensive observability solutions tailored for edge computing environments, including monitoring, logging, tracing, and metrics collection, to provide deep visibility into system performance and health across distributed remote facilities
Define and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and business KPIs to measure and enhance system reliability in edge and centralized infrastructure
Build and optimize dashboards, visualizations, and alerting systems to enable real-time insights and rapid incident response for edge nodes and remote facilities
Implement distributed tracing and log aggregation systems to troubleshoot complex issues in edge computing environments
Collaborate with engineering teams to ensure applications and infrastructure at edge locations are designed with observability in mind, incorporating best practices for instrumentation and monitoring in resource-constrained environments
Drive proactive identification of issues in edge facilities through advanced observability tools, reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) across distributed systems
Lead incident postmortems, analyzing root causes specific to edge environments and implementing observability-driven improvements to prevent recurrence
Develop and maintain tools, scripts, and automation to enhance observability pipelines, optimizing for the unique challenges of edge computing, such as bandwidth limitations and intermittent connectivity
Evaluate and integrate industry-standard observability tools (e.g., Prometheus, Grafana, ELK Stack, OpenTelemetry) and recommend solutions tailored for edge computing use cases
Optimize observability data storage, retention, and querying to balance performance, cost, and scalability across a large number of remote facilities
Mentor and guide junior SREs and engineers on observability best practices for edge computing, fostering a culture of reliability and proactive monitoring
Partner with solution, engineering, and business teams to align observability efforts with business objectives, ensuring seamless operation of edge and centralized systems
Lead cross-functional initiatives to improve observability, reliability, and operational efficiency across distributed edge infrastructure
Stay current with emerging observability trends, tools, and methodologies, particularly those suited for edge computing and distributed systems, and advocate for their adoption
Contribute to the development of observability standards, runbooks, and documentation tailored for edge environments to ensure consistency and scalability
Drive cost optimization for observability infrastructure while maintaining high-quality monitoring and alerting capabilities across remote facilities
Qualification
Required
8+ years of experience in SRE, DevOps, or related technology roles
5+ years of experience in delivering software in a large-scale environment with reliability and resilience concepts (multi-region, multi-cloud, containerization, etc.)
5+ years of experience with observability and monitoring tools such as Splunk, Dynatrace, Datadog, Prometheus, Grafana, etc
3+ years of experience with programming/scripting languages (e.g., Python, java) for automation and tooling in distributed environments
3+ years of experience on Cloud Technologies (AWS, Microsoft Azure, Google Cloud)
3+ years of experience with source control and continuous integration tools like Git/Stash, BitBucket, or Jenkins
2+ years of engineering team leadership or management experience
Experience using customer feedback tools such as Quantum Metrics, Medalia, and Adobe Analytics
Deep understanding of microservices architecture and cloud-native technologies
Experience in configuring, supporting, and managing Rancher, Kubernetes, and/or Docker
Experience in Incident Management, Change Management, Infrastructure Support, and Problem Management concepts and processes
Excellent interpersonal and communication skills, including the ability to engage technical and non-technical stakeholders
Bachelor's degree in Computer Science, Engineering, or related field required
Preferred
Expertise working in edge computing environments with a large number of remote facilities, managing observability for distributed, high-latency, or resource-constrained systems
Familiarity with chaos engineering principles to validate observability systems in edge environments
Experience with retail SRE organizations, including experience with store systems; Point of Sale (POS), hand-helds, etc
Expertise in cloud development and deployment technologies, including containerization and multi-cloud configurations
Demonstrated understanding of various API management and related platforms like Apigee, Vordel, Data power
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
bloomberglaw.com
2026-01-16
2026-01-13
Company data provided by crunchbase