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Adventist Health · 1 month ago

Associate Implementation Specialist

Roseville, CA

Full-time

Onsite

New Grad, Entry Level

Adventist Health is a faith-based, nonprofit, integrated health system serving over 100 communities on the West Coast and Hawaii. The Associate Implementation Specialist will support electronic health record (EHR) implementation projects, acting as a project owner for smaller scale projects and a subject matter expert for EHR and affiliated applications.

Elder CareHealth CareHospitalMedicalNon ProfitWellness

Responsibilities

Communicates effectively with all project members during entire project lifecycle

Acts as a project owner for smaller scale/impact projects

Participates in testing, as needed and in developing schedules for onsite go-live support

Provides onsite support during implementation go-lives

Coordinates and submits build requests for existing clinics and providers, as needed

Oversees schedule template builds, coordinates access, ensures successful testing of builds, and collaborates with all appropriate teams

Possesses oversight of patient accounting build/tasks for ambulatory projects, which includes collaborating with revenue cycle team and implementation team

Acts a subject matter expert on Adventist Health EHR and affiliated applications

Provides expertise from in depth understanding of Adventist Health EHR systems including registration, scheduling and clinical documentation and system functionality

Uses system knowledge of ancillary applications, revenue cycle, and 3rd party system integrations

Assists in design, support, and build of schedule templates and in the development of documents to drive quality improvement, including the design of quality monitoring forms and quality standards

Collects data, analyzes and develops/implements new strategies to ensure an effective scheduling process

Develops workflows and collaborates with project and clinic leaders on operations decisions

Utilizes strong communication and analytical skills in order to define and document current state and future state workflows

Collaborates with project leaders on clinic decisions to ensure optimal and consistent workflows related to using Cerner application

Collaborates with other team members on problem resolution to help inform actionable recommendations that will lead to the most efficient, streamlined appointment scheduling processes

Documents and updates processes, procedures, guidelines, and training materials responsible for optimizing complex scheduling protocols, provider template build, and ad hoc and routine report generation

Collaborates with Adventist Health EHR partners, local IT, imaging teams, revcycle partners, clinical informatics, quality, provisioning, and standards teams

Participates in workgroups and planning committees, and connects with project leaders and team members as necessary on assigned projects

Recognizes and supports the templates and fundamentally understand the impact on appointment availability, provider productivity, clinic work flow, clinic staffing, expense and revenue

Develops workflow training materials as needed

Facilitates training classes, collaboration and working sessions, and application demonstrations

Coordinates logistics to ensure successful training events (developing schedules, securing resources, planning for training rooms/workstations/projectors)

Performs other job-related duties as assigned

Qualification

EHR implementationEpic Cadence TemplatesWorkflow developmentData analysisProject managementTraining facilitationCommunication skillsCollaboration skills

Required

Associate's/Technical Degree or equivalent combination of education/related experience