Freshworks · 1 month ago
Lead Business Analyst (Revenue Operations)
San Mateo, CA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $150K/yr
5+ years expFreshworks is a company that builds uncomplicated service software for exceptional customer and employee experiences. They are seeking a highly skilled Business Analyst to join their North America Field Revenue Operations team, where the individual will drive strategic initiatives, optimize sales processes, and enable scalable growth across the Field Sales organization.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Partner cross-functionally across the North America GTM org to analyze data, surface insights, and report on key performance metrics that highlight risks, opportunities, and growth drivers
Provide executive-level insights through ad hoc analyses, reporting, presentations, and visualizations that inform strategic decisions
Drive segmentation and territory strategy by using data to prioritize high-impact accounts and guide resource allocation
Manage the Rhythm of Business, including regular reporting on pipeline, lead flow, funnel metrics, and revenue performance for MBRs, QBRs, and leadership reviews
Communicate findings to senior global stakeholders across multiple business lines and time zones with clarity, precision, and strong business context
Own critical Salesforce operational components, including configurations, quotas, compensation plans, overlays, and team structures to support smooth GTM operations
Operate autonomously, driving informed decisions and contributing meaningfully to team and organizational objectives
Create and maintain documentation, including SOPs, rules of engagement, and process workflows
Build and maintain Salesforce dashboards and reports to enable self-service analytics for the sales organization
Qualification
Required
5-10 years of experience in Revenue Operations, Sales Operations, or Strategy roles within high-growth SaaS companies
Hands-on experience supporting GTM teams and enabling data-driven decision-making
Strong analytical and data modeling capabilities; fluent in Excel/Google Sheets, SQL, and BI tools (Tableau, Looker, Power BI)
Knowledge of sales funnel dynamics and key revenue metrics (pipeline, churn, CLTV, CAC)
Excellent communication and stakeholder management skills across teams and leadership levels
Proven ability to take initiative and work independently in dynamic, fast-paced environments
Strong understanding of CRM systems (e.g., Salesforce), B2B sales processes, and sales/marketing automation tools
Preferred
Familiarity with lead routing, quota setting, and compensation processes is a plus
Salesforce Platform Certification is a plus
Benefits
Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits.
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-08
2026-01-07
Hindu Business Line
2026-01-07
Company data provided by crunchbase