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Actylis · 1 month ago

Commercial Operations Analyst

Port Washington, NY

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $100K/yr

2+ years exp

Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for business partners. The Commercial Operations Analyst serves as a key business partner to Sales, Operations, and Supply Chain leadership, overseeing and optimizing the end-to-end commercial execution process while supporting strategic planning and strengthening customer relationships.

ChemicalLife ScienceManufacturingNutritionPharmaceutical

Responsibilities

Serving as the primary commercial operations advisor to Sales leadership, using independent assessment of customer needs, product availability, and business priorities to guide decision-making and influence account strategy

Determining service priorities and customer-level fulfillment approaches to meet strategic objectives

Managing key customer accounts to negotiate service expectations, resolve complex issues, and recommend modifications to commercial terms

Making decisions regarding escalation, resolution pathways, and service recovery strategies

Owning the full lifecycle of customer orders, ensuring high standards of accuracy, regulatory compliance, and fulfillment performance. Ownership of back-office operations at customer-level

Using discretion to approve exceptions, adjust service commitments, and align cross-functional resources

Partnering with Sales to evaluate customer demand, develop forecast recommendations, and translate insights into supply planning actions

Independently analyzing customer trends and propose adjustments that impact production planning and inventory strategy

Providing guidance to fulfillment coordinators. Coordinating with the Ag Operations team and third-party tollers/suppliers to ensure reliable, on-time product delivery. Anticipate and mitigate potential disruptions through early visibility and cross-functional alignment

Serving as functional owner and ensuring the integrity and accuracy of all ERP (SAGE) data and commercial documentation, enabling seamless internal workflows, transparent reporting, and strong compliance across the order-to-cash process

Exercising judgment in validating revenue-impacting transactions, approving shipment releases, and ensuring financial accuracy for month-end close

Identifying discrepancies and recommending corrective actions

Strategically managing sellable inventory levels to support seasonal demand patterns and customer requirements, ensuring availability while minimizing excess and obsolescence

Leading efforts to identify and implement process improvements that enhance order accuracy, optimize delivery performance, streamline workflows, and elevate the overall customer experience

Maintaining strategic visibility of order flow, inventory positions, and delivery schedules, providing clear, actionable updates to sales and leadership to support decision-making and customer communication

Resolving high-impact pricing, fulfillment, and service issues

Acting as the final escalation point for customer-facing operational issues

Qualification

Agri Chemical industry experienceERP Systems proficiencySales Support experienceMS Office Suite proficiencyCustomer Service experienceInterpersonal skillsOrganizational skillsTime management skillsWritten communication skillsOral communication skillsTeam player