Staffing Now · 3 hours ago
Bilingual Customer Service Representative
Irving, TX
Contract
Hybrid
Senior Level
$17/hr - $18/hr
5+ years expStaffing Now has partnered with a reputable financial services company, and they are seeking a Bilingual Customer Service Advisor to join their team. This role combines both sales and customer service skills, requiring the candidate to handle inbound calls, build rapport with customers, and support the sales team.
Human Resources
Hiring Manager
Sabrina Millican
Responsibilities
Following established procedures and guidelines answering a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism
Listens attentively to customer needs and concerns; demonstrates empathy while maximizing opportunity to build rapport with the customer
Recognizes and creates potential sales opportunities that support the sales team
Consistently meets established call handling and lead generation metrics
Builds and maintains effective internal working relationships and supports team in meeting company goals
Qualification
Required
5 years plus previous sales experience in a warranty or insurance company environment
Must be able to demonstrate proper skill handling of customers, claims and payable processes, and the generation of sales opportunities
Superior communication skills and phone presence. Bi-lingual skills required
Strong negotiation and conflict resolution
Able to meet Key Performance Goals on a daily, weekly and monthly basis
Results oriented, and ability to multi-task and successfully work in a fast-paced, self-directed environment
Ability to work independently and as part of a team
Company
Staffing Now
Staffing Now is a staffing and recruiting company providing accounting and IT staffing services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase