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Worthy.com · 3 hours ago

Senior Sales Manager

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Worthy.com is a company dedicated to transforming the pre-owned luxury jewelry market through technology and expertise. As a Senior Sales Manager, you will oversee the Account Executive team, driving sales goals and providing coaching while ensuring adherence to processes and fostering an open team culture.

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Comp. & Benefits

Hiring Manager

Maura O'Neill

Responsibilities

Day to day management of Account Executive team members (most are remotely based), including but not limited to reviews, ongoing feedback and coaching, 1-to-1s, plans for continuous development and growth, progressive discipline up to and including termination

Achieve sales objectives & KPI goals by forecasting and supporting curated strategies per Account Executive

CRM Pipeline Management to analyze sales processes, identify weak spots, and accurately predict future revenues

Ensure team adheres to Worthy processes, including scripts, SLAs, CRM updates, productivity metrics, and develop new efficiencies where needed to promote best practices

Work with other Sales Managers and Team Leads to establish monthly goals for the team. Ensure they’re being met by holding daily check-ins with team to set objectives for the day and monitor progress regularly throughout the day

Set clear team goals, monitor team performance and KPIs and report as needed (daily, weekly, monthly, ad hoc, etc.)

Set a work schedule for appropriate coverage of the total workload

Collaborate with internal support teams (ex. Marketing, Finance, Operations, Lab teams) to provide the best service and support to our customers

Create an inspiring team environment with an open communication culture. Hold regular team meetings to proactively solve challenges, celebrate wins, and recognize successes

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and create incentives to reward accomplishments

Identify knowledge gaps within the team and develop a plan to fulfill those gaps. Act as a mentor and ensure the team receives adequate training and guidance to fulfill their assigned tasks and responsibilities

Collect feedback and share with the product team on a regular basis

Build relationships with clients with the aim of receiving feedback from each engagement and making the client experience better for future engagements

Qualification

Sales management experienceCRM/BI experienceTeam leadershipInside sales experienceData managementAnalytical skillsCommunicationProject managementAdaptabilityTeam-oriented mindset