Pushpay · 4 hours ago
Implementation Specialist II, Catholic Market
Colorado Springs, CO
Full-time
Hybrid
Mid Level
$68K/yr - $78K/yr
3+ years expPushpay is a company that helps organizations and communities connect through their suite of mobile apps and management software. The Implementation Specialist II will manage the onboarding of customers, ensuring effective implementation of the Pushpay product suite while providing exceptional customer service and driving product adoption.
E-CommerceFinTechInformation TechnologyMobile PaymentsSoftware
Responsibilities
Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s
Become an expert in the Pushpay product suite and set appropriate expectations with the customer
Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations
Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation
Build and effectively execute account plans and strategies unique to each account
Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services
Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved
Maintain knowledge of market conditions and competitive activities
Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management
Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads
Qualification
Required
BA/BS Degree
3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager
Excellent verbal and written communication skills
Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes
Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
Desire to work in a startup environment, with proactive mindset and minimum need for supervision
Experience with CRM software (e.g. Salesforce)
Ability to prioritize and manage workload to meet deadlines
Ability to manage multiple, concurrent client relationships
Well-organized and strong work ethic
Ability to anticipate change and adjust priorities accordingly
Understanding of key drivers for local church success
Understanding of industry culture, products, and services
Excellent eye for detail – ability to create accurate and high quality pieces of work
Preferred
Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish
Benefits
100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the COS office / 2 days remote
12 paid company holidays
2 paid Volunteer Time Off days
15 days PTO to start, increases with tenure and seniority
Paid parental and adoption leave
Company
Pushpay
Pushpay is a leading technology company that delivers digital solutions to help churches achieve their mission.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$100.15M2023-03-16Acquired
2017-07-12Post Ipo Equity· $25M
2016-06-30Post Ipo Equity· $40.23M
Leadership Team
Kenny Wyatt
Chief Executive Officer
Gruia Pitigoi-Aron
Chief Product Officer
Recent News
Payments Dive
2025-12-11
Company data provided by crunchbase