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Citi · 1 month ago

Client Onboarding Manager Senior Vice President

Tampa Florida United States

Full-time

Onsite

Lead/Staff

$120K/yr - $180K/yr

Citi is a leading global bank, and they are seeking a Client Onboarding Group Manager. This role is accountable for the management of complex and critical professional disciplinary areas, leading a team of professionals to ensure effective operational risk management and compliance with regulations.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Manages teams with respect to on-time and proper execution of tasks, internal trainings, control and reporting to Senior Management. Executes on all people leadership functions, managing absence and holiday leave, remuneration etc. Drives continuous improvement and project implementation for the team and whole unit. Ensures cohesion between different internal functions and teams. Drives the ongoing development, growth and stability of the organization

Provides oversight of all processes, procedures and control functions of activities as well as taking care of on-going acquaintance of staff with new procedures, rules and regulations , external rules or with changes occurring in binding internal regulations, procedures, bank regulations and external rules binding staff in managed organizational structures

Ensures effective operational risk management, compliance of processes with regulations - ensuring system monitoring risk including quality assurance matrices and entitlement reviews. Identifying risks within the managed processes and undertaking initiatives associated with prevention. Ensures management of tools in accordance with binding regulations. Ensures proper functioning of system for monitoring quality indicators, ensuring that corrective undertakings are implemented on time and in proper manner. Ensures high levels of productivity across all teams. Agree, adhere to, and exceed service level agreements that appropriately support our business partners. Ensures high quality of output across teams. Drives improving quality processes, reduce operational costs including overtime, increasing effectiveness. Ensures efficient management information systems and capacity plans. Drives partnership with all Citi units and persons as described in operational procedures, execution of communication with internal and external customers within day-to-day processes

Ensures effective management of initiatives and projects across internal teams, including documentation and tests. Manages migrations of new processes, functions into the team, whilst ensuring risk analysis of new processes. Ensures appropriate governance is in place for all team functions and drives effective communication of escalations

Ensures strong leadership standards and practices are established for all internal teams, including performance management, recruitment, coaching and feedback to staff, absence planning, compensation planning, promotion/advancement reviews, and training/development, succession planning. Instills a strong culture of risk awareness, detection and prevention across teams. Prepares and supervises on time execution of the training plan for the area. Performs identification of talents and building strategy for the development of staff

Drives improvement opportunities arising from Voice of Customer (VOC) of Voice of Employee (VOE) questionnaires. Develops a team culture in accordance with organizational values. Managing attitudes and behavior as to eliminate such which are not in line with organizational values

Builds and manages the supervised area, motivating staff to effective execution. Identifies and develops the effective successor. Full management responsibility of an Operations department, including management of people, budget and planning. Provides strategic direction for departments managed

Drives end results of an area and exercises control over resources, policy formulation and planning. Activities primarily affect a sub function. Engages in short to medium-term planning of actions and resources for own area. Manages complex and highly variable issues with substantial departmental/product impact

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualification

People leadershipStakeholder managementReference Data ManagementProcess optimizationBilingual EnglishBilingual SpanishProject managementMicrosoft Office skillsCommunication skillsAttention to detailOrganizational skillsWork independently

Required

Exceptional track record in people leadership

Strong senior stakeholder management experience

Experience in Reference Data Management

Familiarity with external products and services that add value to client and operation reference data management

Sound knowledge of Transactional Life Cycles, Reference Data Management and Settlement process of Securities

Proactive and able to work on own initiative

Flexibility

Good communication skills with the ability to be assertive

Organized with an excellent attention to detail

Ability to focus on high quality work while under pressure

Comfortable working with large quantities of data

Comfortable working independently in a dynamic and challenging environment

Bilingual in English and Spanish required

Strong focus on Control and Process optimization and documentation

Proven project and process management skills

Proven people management

Bachelor's/University degree or equivalent experience, potentially Masters degree

Preferred

Strong academic qualifications would be desirable

Exceptional spoken and written English skills

Strong Microsoft skills: Word, Excel, PowerPoint

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Company

Citi

Glassdoor3.8

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Founded in 1812

San Antonio, Texas, USA

10001+ employees

https://www.citi.com

H1B Sponsorship

Citi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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