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National University · 2 weeks ago

Desktop Site Event Coordinator (Spectrum Center, San Diego, CA)

San Diego, CA

Full-time

Onsite

Mid, Senior Level

$24.86/hr - $32.32/hr

4+ years exp

National University is a leader in innovative education solutions, dedicated to creating a supportive academic and work environment. The Desktop Site Event Coordinator will provide expertise in event support management and oversee A/V operations to ensure a high-quality event experience across all university locations.

E-LearningEdTechHigher EducationNon ProfitUniversities

H1B Sponsor Likely

Responsibilities

Oversees and manages event support operations, including communication with stakeholders, delegation workload and assignments to peer members of Desktop Support Team, and coordination across multiple departments

Leads and supervises Desktop Support Team members in providing comprehensive A/V and event support at all university locations

Provides strategic direction and oversight for intermediate and advanced event support, ensuring successful execution and client satisfaction

Maintains, updates, and configures A/V systems and equipment across all facilities, coordinating with peer members of Desktop Support Team to ensure reliability and performance

Monitors and manages event support tickets, ensuring timely resolution and accountability among assigned staff

Responds to calls, emails, and tickets related to event support, escalating, or delegating as appropriate

Analyzes, diagnoses, and resolves A/V issues efficiently to minimize downtime

Oversees accurate documentation of A/V inventory, licensing, and assets

Manages the installation, maintenance, and repair of A/V components, ensuring optimal system performance

Recommends and implements system improvements and process enhancements to strengthen A/V support services

Demonstrates the ability to prioritize and manage multiple projects and tasks effectively in a dynamic environment

Develops and maintains knowledgebase documentation and procedural guides for team use

Provides training and mentorship to end-users and support technicians on A/V systems and hardware

Leads or assists in IT-related projects, ensuring alignment with institutional objectives and timelines

Ensures consistent attendance and leadership presence to meet departmental and organizational needs

Performs other duties as assigned

Qualification

A/V systems expertiseEvent management experienceMicrosoft Office SuiteWeb/Video conferencingProblem-solving skillsTeam leadershipInterpersonal skillsCommunication skillsMentorship abilitiesDocumentation skills

Required

Four (4) years of relevant experience in A/V and event management, or equivalent combination of education and experience

Strong working knowledge of A/V systems within a higher education environment; understands related organizational structures and workflows

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Outlook) and other collaboration platforms

Ability to work both independently and collaboratively while fostering a positive, cooperative culture in a fast-paced environment with shifting priorities

Results-driven with a proven ability to set and achieve measurable goals that align with organizational objectives

Excellent interpersonal and communication skills, with the ability to engage effectively across diverse audiences and departments

Advanced understanding of Microsoft Windows and Apple (macOS/iOS) operating systems

Strong understanding of A/V technologies, Web/Video conferencing platforms, and troubleshooting best practices

Demonstrated capability in problem identification, research, analysis, and resolution

Preferred

Associate degree in Computers or related field

Experience in higher education

Experience working in a technology-driven enterprise

Benefits

Comprehensive well-being benefits for you and your family

Company

National University

Glassdoor3.0

National University is a private nonprofit university that provides accessible and achievable higher education to adult learners. It is a sub-organization of National University System.

Founded in 1971

La Jolla, California, USA

1001-5000 employees

http://www.nu.edu/

H1B Sponsorship

National University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (4)