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Filevine · 1 month ago

Associate, Strategy & Operations

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $105K/yr

2+ years exp

Filevine is forging the future of legal work with cloud-based workflow tools. They are seeking a motivated operations associate to help optimize their gig economy model for digital reporters, focusing on capacity planning, onboarding systems, and process improvements to enhance operational efficiency.

Artificial Intelligence (AI)Document ManagementLegal TechProject ManagementSaaSSoftware

Responsibilities

Capacity Planning: Model and forecast capacity to ensure our digital reporter workforce is well-prepared to meet growing client demand. Create flexible, scalable processes that enable quick adaptation to business needs

Onboarding Operations: Own the end-to-end operations of of digital reporting onboarding funnel, ensuring engagement during the process, quality throughout, and guided 1:1 support as needed

Process Improvement: Create and A/B test operational guidelines to enhance digital reporter experience and performance. Continuously refine processes to meet evolving business needs

Retention Strategy: Develop and implement strategies to ensure high retention and reduce churn among digital reporters. Address issues proactively, gather and act on feedback, and maintain a culture that supports long-term commitment and satisfaction

Collaboration and Communication: Work closely with internal teams, including product and engineering, to troubleshoot and suggest improvements

Regional Expansion Strategy: Support the expansion of the digital reporter network into new regions by developing and executing strategic plans to ensure workforce readiness in these markets

Qualification

Operations experienceData analysisProcess improvementCapacity planningStrategic thinkingGig workersCommunication skillsRelationship-buildingCreative problem solving