Head of Operations jobs in United States
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Support Revolution · 1 month ago

Head of Operations

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
money£90K/yr - £90K/yr
date10+ years exp

Support Revolution is a company focused on helping organizations reduce software support costs while delivering superior service. As the Head of Operations, you will drive operational strategy and execution, ensuring compliance and efficiency across global operations while overseeing various functions such as HR and Finance.

ConsultingInformation TechnologySoftware
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Growth Opportunities

Responsibilities

Lead and optimise global operations across multiple regions including the UK, the US and India, ensuring compliance and efficiency
Develop and execute operational strategy aligned with our growth plans
Provide day-to-day oversight, support, and development for the HR, Talent Acquisition, Office, and Finance teams
Own operational reporting, KPIs, dashboards, and process documentation
Partner with the COO to drive culture, engagement, onboarding, benefits, and employee experience initiatives
Oversee budgets, cost control, and cross-department financial discipline in partnership with Finance
Drive continuous improvement and scalability across all operational workflows
Act as a key liaison between departments and senior leadership, ensuring communication and alignment
Support strategic projects, including internal expansion, compliance initiatives, and operational transformation
Act as a trusted advisor to the COO on organisational structure, performance, risk, and governance

Qualification

Operations leadershipUK employment lawAnalytical skillsGlobal operations managementCompliance knowledgeProblem-solving skillsDecision-making skillsAttention to detailTeam leadershipCross-department collaboration

Required

10+ years proven experience in an Operations leadership role ideally in a global, or multi-departmental environment
Strong knowledge of UK employment law, compliance and organisational processes (India/US familiarity is an advantage)
Confidence leading teams across multiple time zones and functional areas
Ability to balance big picture thinking with hands-on delivery
Strong analytical, problem-solving, and decision-making skills
A proactive, results-driven mindset with exceptional attention to detail

Benefits

Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
Birthday Leave: Celebrate YOU by taking your birthday off
Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
Company Pension Scheme: Secure your future with our Company pension scheme
Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
Personal Development: We invest in you with tailored training and career growth
Employee Referral Scheme: Get rewarded for bringing great talent to our team.

Company

Support Revolution

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Support Revolution is a third party software firm that provides Oracle and SAP software support and maintenance services.
dateFounded in 2012
location
Thatcham, West Berkshire, GBR
people-size51-200 employees
web-link
https://www.supportrevolution.com

Funding

Current Stage
Growth Stage

Leadership Team

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Mark Smith
Founder and CEO
Company data provided by crunchbase