Medallia · 1 week ago
Client Delivery, Engagement Manager (Public Sector)
McLean, VA
Full-time
Onsite
Mid, Senior Level
$91K/yr - $138K/yr
5+ years expMedallia is a pioneer and market leader in Experience Management, seeking a highly motivated Engagement Manager to join their Professional Services team. The role involves managing client relationships, overseeing project delivery, and ensuring client satisfaction while collaborating with internal teams to deliver exceptional service.
AnalyticsCustomer ServiceEnterprise SoftwareSaaSText Analytics
Responsibilities
Serve as the primary point of contact for clients, building and maintaining strong relationships
Manage the full lifecycle of professional services engagements, from project initiation to successful completion
Develop and execute project plans, ensuring projects are delivered on time, within scope, and within budget
Collaborate with internal teams (sales, product, engineering) to ensure seamless project delivery and client satisfaction
Identify opportunities for account growth and work with sales to expand our services
Provide regular project updates and reports to clients and internal stakeholders
Mitigate risks and resolve issues that may arise during project execution
Contribute to the continuous improvement of our professional services methodologies and processes
Ability to explain technical concepts to broad audiences
Qualification
Required
5+ years of SaaS project management or implementation experience
Experience managing, supporting, or delivering professional services or technology projects for US Federal agencies
Demonstrated ability to manage complex projects and multiple priorities simultaneously
Strong client-facing skills with a track record of building and maintaining strong client relationships
Preferred
Knowledge of CX or contact center technologies and platforms
Experience supporting federal clients in achieving or maintaining an Authority to Operate (ATO) status for SaaS solutions
Understanding of the FedRAMP authorization process and its influence on project planning and delivery for government clients
Excellent communication, interpersonal skills and attention to detail
Ability to consult client on best practices, pros / cons of particular project paths, and drive toward an outcome focused strategy
PMP or other relevant project management certification
Bachelor's degree or equivalent experience
Benefits
Competitive health and wellness benefits
Medical
Dental
Vision
401(k)
Short term and long term disability
Life and AD&D insurance
Statutory leaves
Paid parental leave
Paid holidays
Company
Medallia
Medallia provides SaaS platform focused on customer experience management.
1001-5000 employees
H1B Sponsorship
Medallia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (22)
2023 (43)
2022 (57)
2021 (48)
2020 (55)
Funding
Current Stage
Public CompanyTotal Funding
$325MKey Investors
Ankona Capital PartnersSequoia Capital
2021-07-26Acquired
2019-07-18IPO
2019-01-31Series F· $70M
Leadership Team
M
Margaryta Rashev
VP, Product - Listen Product Applications
Andy Walker
Director, EMEA
Recent News
2025-11-03
Destination CRM
2025-10-25
Company data provided by crunchbase