Marsh McLennan Agency · 1 month ago
Consultant - ADL
Conshohocken, PA
Full-time
Hybrid
Senior Level
$130K/yr - $150K/yr
5+ years expMarsh McLennan Agency is a leader in the employee benefits marketplace, committed to simplifying employee health and welfare benefits for various companies. The Account Manager will provide day-to-day support to a Senior Consultant, manage client relationships, and ensure comprehensive service delivery while collaborating with internal teams and clients.
Employee BenefitsHealth CareInsuranceRetirement
Responsibilities
Manage Marsh McLennan Agency East Region’s Absence, Disability, & Life Consulting Team calendar of events and related project plans to ensure deadlines are met
Support preparation for and participates in client financial management and renewal analysis meetings as well as annual client project planning and benefits strategy meetings
Participate in development, implementation and management of health management strategies and programs
Review plan documents, SPDs and vendor contracts to ensure accuracy with client expectations, legal compliance requirements and administration best practices
Support client and MMA East team activities around labor negotiations
Support clients with labor contract interpretation, implementation and ongoing administration of benefits provisions
Interpret plan documents to help clients answer participants’ benefits and/or claims questions and/or appeals
Support clients with open enrollment and new hire processes and timing
Assist in developing and providing training for client benefits staff on benefits programs, procedures and practices
Assist with standard benefits communication materials, as needed
Coordinate and manage special client projects, such as dependent eligibility audits, claim audits, and benefit statement reports
Manage plan implementations including new vendors and/or plan changes
Manage new client on-boarding
Help establish and implement a semi-annual vendor services meeting and performance review structure that involves the client, vendor and MMA:
Define vendor performance expectations, guarantees and measurement system
Complete vendor performance reviews in preparation for the meetings and negotiations
Organize and facilitate the vendor meetings
Prepare/distribute meeting notes and facilitate follow-up process with carriers to ensure deliverables are completed
Serve as the primary source for day-to-day client support for claims, billing, eligibility, etc., issues and resolutions
Manage project plans with client and vendor administration systems and staffs involving systems changes, plan design and provision changes
Audit vendor plan documentation and administration systems to ensure appropriate compliance with plan documents and provisions
Qualification
Required
Minimum of 5 years experience within Absence, Disability, & Life client management and consulting
Excellent working knowledge in Client Relationship Management (CRM) software and the Microsoft Office Suite, including Visio, Project, Word, Excel, Access, and Outlook is required
Demonstrated track record of success in sales and client management
Proven ability to successfully manage multiple clients of various complexity simultaneously, prioritize projects, meet deadlines, and operate in a fast-paced work environment
Strong account planning, project management, and project planning skills
Proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams and client contacts
Strong organizational and management skills with strong attention to detail and follow-through
Excellent analytical, problem solving, risk management, and decision making skills
Possess proactive mindset to seeks information to create effective solutions
Excellent communication skills (including writing, speaking and presentations)
Ability to lead team development and motivate others
Skills in delegating tasks and responsibilities
Must be able to effectively interact with people at all levels inside and outside of the company
Preferred
Bachelor's degree or equivalent work experience preferred
Client Service experience in Benefits Brokerage/Insurance industry, including large (F500 and/or 5,000+ employees) is preferred
Benefits
Health and welfare benefits
Tuition assistance
401K savings and other retirement programs
Employee assistance programs
Company
Marsh McLennan Agency
Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.
10001+ employees
H1B Sponsorship
Marsh McLennan Agency has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
2022 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Ben Newman
Chief Financial Officer
Michael Harris
COO
Recent News
2026-01-23
2025-12-09
Company data provided by crunchbase