iHerb · 1 month ago
Director, Merchandising
United States
Full-time
Remote
Director/Executive
12+ years expiHerb is on a mission to make health and wellness accessible to all, and they are seeking a Director of Merchandising to drive growth and profitability for their categories. The role involves developing and executing strategies related to product, pricing, promotions, and vendor relations while leading a team of Merchants to optimize key brands and foster continued growth.
BeautyDelivery ServiceE-CommerceFood and BeverageHealth CareRetailSoftwareWellness
Responsibilities
Cultivate, direct and support leading edge Merchandising team focused on key categories; enabling them to further develop and grow assigned category with tools for success
Work closely with Senior Management, Executives and team to develop and implement business strategies for your category(s) and the department's short and long-term growth objectives
Lead your team to strategically negotiate with vendors to secure exceptional everyday pricing, marketing & promotional budgets, special opportunity buys, growth incentives including rebates and accruals, delivery, and payment terms for strategic, top tier accounts
Develop, establish, and analyze strategies for key category metrics (KPIs) to drive solutions for category performance, new and existing brands, new products, pricing, gross margin, promotions, and product life cycle while seeking opportunities for improvement
Create strategies that differentiate iHerb from key competitors beyond branded assortments and price
Align Global and regional Merchandising strategies to capitalize on complementary assortments
Partner with our regional teams, legal, tax, supply chain and IM&P to unlock vendor relationships and sales in key markets beyond North America
Build and maintain an overall vendor base which creates and sustains a competitive advantage and appropriate product assortment for the aligned category role
Establish an action plan to capitalize on category and product innovation, industry trends, global markets, competitor offerings, consumer trends, and ways to differentiate our offering to exceed customer expectations
Foster relationships with strategic, top volume, highly visible existing/new vendors to drive sales, product innovation, margin growth, promotional support and maintain regular and consistent communication to ensure a clear understanding of short/long-term goals and capabilities
Development and execution of contracts related to suppliers and products
Approve onboarding of new product/brands and drive open to buy process to ensure timely addition to market
Manage category gross profit and contribution margin to ensure desired mark-ups, margin and seek strategic pricing opportunities
Partner with the Inventory Management and Planning leadership team on ensuring stock position, financial prudence, promotion support, and ensuring suppliers provide optimum product flow for a positive customer experience
Partner on strategies to improve supply chain efficiencies and ensure cost-cutting measures are in place as relates to Merchandising for greater company profitability
Develop and manage brand, product and category short/long-term promotional activities that are profitable and highly effective in conjunction with suppliers, buyers and Marketing team
Develop and optimize data/reports to enable in-depth analysis of category successes/challenges
Comply with company policies and procedures, including safety, business ethics, and standards of conduct
Qualification
Required
Ability to implement, prioritize and coordinate multiple team projects within the company and motivate team to achieve objectives
Intellectually curious, energetic self-starter that is highly resourceful with a can-do attitude and solid decision-making skills
Strong data analysis and pricing strategy background
Excellent written and verbal communication skills
Confidence to manage up, secure buy-in from executive leadership, and navigate challenging situations
Excellent organizational, investigative and problem-solving skills
Ability to identify processes needing improvement, and to recommend and implement improvements
Strong negotiation skills, influencing abilities and relationship management
Entrepreneurial mindset and positive leader that is a mentor and team player/developer/builder and collaborator with strong interpersonal skills and long term vision
Generally requires a minimum of twelve (12) years of progressive experience in Merchandising with extensive experience in an e-commerce environment, preferably in a strategic setting in a mid to large size global organization
Preferred
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms)
WMS, EDI, SAP, Asana, Tableau experience a plus
Benefits
Programs designed to help our employees and their families stay healthy, live well, and plan for their financial future
Options and upgrades with flexibility, protection, and security in mind
Company
iHerb
iHerb is on a mission to make health and wellness accessible to all.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
BT Bitarafan
CTO
Zach Thomann
Chief Operating Officer
Recent News
2026-01-11
2026-01-11
Company data provided by crunchbase