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Penn Medicine, University of Pennsylvania Health System · 1 month ago

Clinical Services Coordinator - Dickens Center MAPS

Philadelphia, PA

Full-time

Onsite

Mid Level

3+ years exp

Penn Medicine is a leading academic medical center dedicated to providing high-quality patient care, conducting innovative research, and educating future medical leaders. The Clinical Services Coordinator will oversee day-to-day operations, ensure compliance with regulatory standards, and manage patient care processes while collaborating with staff and management.

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Responsibilities

Ensure self and assigned area(s) are compliant with all applicable federal, state, and local regulatory standards (ex OSHA, TJC, DOH, FDA, HIPAA, etc.)

Oversees the POCT process to ensure accuracy and compliance

Report and act upon identified equipment/instrument malfunctions

Manage the day-to-day planning, operations and problem solving for assigned areas – ensure daily schedule, staffing, and performance metrics are met and changes communicated appropriately

Monitor and coach real-time performance against pre-established expectations/metrics. May be responsible for gathering information for performance reviews

Act as the communication link between the group he/she is leading, and management. Disseminates information to the group and forwards information back up to management

Effectively works with manager and providers to establish, implement, and maintain practice policies, procedures and efficient systems that support daily operations

Assists staff in resolving difficult patient situations or complaints

Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient’s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc

Observes patient condition and communicates any abnormal data or changes to provider

Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested

Specimen management: obtain specimens for testing if applicable, performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary

Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR

Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required

Responds appropriately to emergency/code situations. Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric

Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services

Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc

Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required

Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared

Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Sets up equipment and instruments as per practice protocol

Maintain temperature log for refrigerator or room temperature as needed

CCA MAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR. Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions. Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned

Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

Other duties as assigned to support the unit, department, entity, and health system organization

Qualification

Basic Cardiac Life SupportCMARMA certificationEMR trainingMedical office experiencePatient careCommunication skillsProblem-solving skillsTeam collaboration

Required

Basic Cardiac Life Support (Required)

CMA or RMA (Required)

MA Certification (required within 90 days of hire). Must successfully complete/pass EMR training/tests

H.S. Diploma/GED (Required)

3+ years medical office experience required. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience

Benefits

One of the finest prepaid tuition assistance programs in the region.

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees