Client Success Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

Swayable ยท 3 weeks ago

Client Success Manager

positionNew York, NY
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$75K/yr - $125K/yr
date2+ years exp

Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. The Client Success Manager will support enterprise clients by developing strategic pre-testing programs, driving upsell opportunities, and enhancing brand narratives through data-driven insights.

AdvertisingAnalyticsArtificial Intelligence (AI)Big DataBrand MarketingCause MarketingData VisualizationDigital MediaMachine LearningPredictive Analytics
check
Growth Opportunities

Responsibilities

Build strong relationships with our enterprise clients, including in person
Lead the development of strategic pre-testing programs for major accounts
Advise clients on designing and interpreting content tests
Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
Help win pitches by demonstrating how to solve the client's problems with your brand background and Swayable's platform
Ensure client satisfaction, added value, continued usage
Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio

Qualification

Client relationship managementData analysisProject managementPitch developmentStatistical understandingCritical thinkingConsultant mindsetQuantitative reasoningSelf-managementCommunication skillsProblem-solvingAttention to detailTeam collaborationStorytelling

Required

2+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
Ability to think like and speak the language of brands and customer insights teams
Significant experience developing and winning pitches and leading complex projects at enterprise clients
College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
Excellent attention to detail and quantitative reasoning skills
Excellent project management: able to self-manage and prioritize
Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)

Benefits

100% Medical, Dental & Vision Plans
Generous PTO
Equity options
401k, FSA
Ongoing professional development stipend

Company

Swayable

twittertwittertwitter
company-logo
Swayable is a creative testing platform that measures persuasion.
dateFounded in 2017
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://swayable.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2019-05-01Seed
2018-02-26Seed

Leadership Team

leader-logo
James Slezak
CEO and Co-Founder
linkedin

Recent News

EIN Presswire
POLL: 2 in 3 Likely San Francisco Voters Support Establishing a Public Bank
2025-10-09
PR Newswire
Tyler Montague Joins Swayable as Vice President of Customer & Research Success
2025-04-24
Company data provided by crunchbase