SQUIRE · 1 month ago
Manager, Customer Onboarding
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $120K/yr
3+ years expSQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. The Manager, Customer Onboarding is responsible for overseeing a team of 8-12 Onboarding Specialists, ensuring a top-notch customer experience and driving operational improvements as the company grows.
Computer Software
Responsibilities
Day-to-day management of 8-12 high performing Onboarding Specialists through recruitment, development, and performance management
Implement goals, action plans, playbooks, processes, and systems for the Onboarding team
Actively support the team by engaging in churn mitigation or challenging conversations with customers and the team
Drive operational improvements to the organization through various initiatives such as low-touch data migration strategies, increasing customer LTV, reduction to CAC, etc., as the department and company continue to scale
Drive onboarding efficiency by proactively managing the customer pipeline, ensuring accounts progress smoothly through each stage from sale to activation
Work closely with key cross-functional department stakeholders (Enablement, RevOps) to ensure operational alignment and drive required changes to improve the customer experience
Build a culture that inspires us to keep our customers at the center of everything we do
The duties and responsibilities outlined above are not a comprehensive list, and additional tasks may be assigned from time to time based on business needs
Qualification
Required
3+ years of experience in an Implementation Leadership role at a SaaS or growth-stage company
Must have experience working in the SMB space (ACV $1000-$10,000)
Proven track record in managing a team executing hundreds of onboardings in a month with activation times in days or weeks
Experience with supporting the development and deployment of robust low-touch tools with eLearning, Product, and Engineering teams
Strong business partner with comfortability driving alignment with multiple stakeholders
Strong operations and data focus and comfortable managing by numbers and potential
Experience selling and saving customers after contract signing
Strong emotional intelligence and ability for dynamic partnerships with our customer base
Benefits
100% employer paid medical, dental, and vision insurance for you and your dependents
401K plan with company contribution
Generous PTO and Parental Leave policies
Company
SQUIRE
SQUIRE is the world’s leading and fastest-growing software technology platform for barbershops, a hundred-billion-dollar global industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Songe LaRon
CEO & Co-Founder
Abdul Ismaila
Chief Financial Officer
Recent News
KillerStartups
2025-02-23
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