E*TRADE from Morgan Stanley ยท 1 month ago
VP- Production Support Lead
New York, New York, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $210K/yr
8+ years expE*TRADE from Morgan Stanley is looking for a VP- Production Support Lead to join their Global Operations Reliability and Production Engineering team in New York City. This role involves managing critical incidents across a diverse portfolio of applications and providing strategic leadership for maintaining the stability and reliability of the organization's infrastructure systems.
BankingFinanceFinancial Services
Responsibilities
Provide strategic leadership and oversight for complex distributed and cloud platforms, ensuring operational excellence and regulatory compliance
Lead and manage critical incidents, ensuring timely resolution and effective communication with executive management and business stakeholders
Troubleshoot and resolve issues across hardware, software, application, network, and cloud stacks
Build and maintain relationships with senior stakeholders, downstream consumers, IT partners, and development teams globally
Mentor and manage a high-performing production support team, promoting continuous improvement, learning, and resilience
Drive automation, toil reduction, and enhancements in observability, monitoring, and reliability across platforms
Own and evolve documentation, knowledge sharing, and best practices for global teams
Collaborate with development and infrastructure teams to resolve support issues and implement reliability solutions
Represent production support in executive forums, influencing technology and business decisions
Operate in a 'follow-the-sun' support model, with rotational on-call and weekend coverage
Develop and implement programs to establish and enhance reliability and production management practices in the department
Function as a buffer between support and development teams, reducing escalations and resolving issues within production management
Support end users and business functions in day-to-day operations
Qualification
Required
Bachelor of Computer Science, Engineering, or a related field
8+ years of hands-on experience in Production Support, Production Management, or a similar technical leadership role
Proven people management and team leadership experience
Strong working knowledge of UNIX/Linux operating systems, scripting languages (e.g., Shell, Python, Perl, JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres, Snowflake, MongoDB)
Experience troubleshooting large-scale distributed applications and managing critical incidents
Hands-on experience supporting applications deployed on cloud platforms, particularly Azure
Expertise in analyzing, debugging, and troubleshooting complex applications, infrastructure, and database issues
Excellent and confident communicator, able to manage high-pressure environments and executive-level communication
Flexibility in working hours, including rotational on-call and weekend coverage
Preferred
Experience supporting financial industry systems is highly valued
Knowledge of ITIL, SDLC, and Agile development practices
Experience with cloud/distributed computing technologies and certifications is a plus
Familiarity with modern observability and monitoring tools (e.g., Azure Monitor, AppInsights, Prometheus, Grafana, Datadog, Kubernetes, Docker, Ansible)
Experience using and configuring DevOps tooling (e.g., Terraform), and in instrumenting application endpoints for logging, metrics, and events
Strong documentation and knowledge-sharing skills
Experience in implementing reliability engineering and production management programs
Benefits
Commission earnings
Incentive compensation
Discretionary bonuses
Other short and long-term incentive packages
Other Morgan Stanley sponsored benefit programs
Company
E*TRADE from Morgan Stanley
E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
1001-5000 employees
H1B Sponsorship
E*TRADE from Morgan Stanley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-02-20Acquired
1996-08-16IPO
Leadership Team
Julia Miller
Director and Customer Marketing
Recent News
2025-11-07
2025-10-14
Company data provided by crunchbase