CACI bv · 1 month ago
Senior ServiceNow Administrator
VA
Full-time
Onsite
Senior Level, Lead/Staff
$105K/yr - $231K/yr
15+ years expCACI is a company dedicated to ensuring the safety of our nation, and they are seeking a Senior ServiceNow Administrator to provide advanced operations and maintenance support for a large-scale federal ServiceNow environment. The role involves overseeing the stability, performance, and optimization of both standard and custom ServiceNow applications, leading environment management, troubleshooting complex issues, and guiding configuration best practices.
ConsultingEducationTraining
No H1B
U.S. Citizen Only
Responsibilities
Lead administration, configuration, and lifecycle management of the ServiceNow platform, including ITSM, ITOM, and custom applications
Perform O&M activities, including upgrades, patching, cloning, and performance tuning across multiple environments
Manage user access controls, roles, and permissions consistent with federal security and governance requirements
Troubleshoot complex incidents, service requests, and performance issues, coordinating with developers and infrastructure teams
Oversee data integrity and CMDB accuracy, ensuring alignment with ITIL and agency asset management standards
Develop and maintain custom workflows, business rules, and automation scripts to enhance platform functionality
Collaborate with functional teams to implement new modules and features aligned with mission objectives
Maintain comprehensive system documentation, SOPs, and configuration baselines
Ensure platform compliance with Section 508, FedRAMP, and federal cybersecurity policies
Provide mentorship, technical guidance, and best practice recommendations for junior administrators and support staff
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or a related field
15+ years of progressive IT experience, including 7+ years administering ServiceNow in an enterprise or federal environment
Demonstrated mastery of ServiceNow ITSM, CMDB, and Service Catalog configuration and management
Deep understanding of ServiceNow platform architecture, security, and API/integration capabilities
Proven success performing instance upgrades, patch management, and system optimization
Strong scripting skills in JavaScript, Glide API, and Flow Designer
Excellent analytical, documentation, and problem-solving skills supporting mission-critical environments
ServiceNow Certified System Administrator (CSA) — required or must be obtained within 90 days of hire
Preferred
ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, HRSD, or ITOM
Familiarity with Agile methodologies, ITIL v4 frameworks, and federal O&M processes
Experience supporting FedRAMP Moderate or High systems in compliance with FISMA and NIST 800-53 controls
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase