AWC (American Water Chemicals) · 1 week ago
Customer Service Rep
Plant City, FL
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
2+ years expAWC (American Water Chemicals) is seeking a Customer Service Representative who will provide excellent customer service and assist the sales team in increasing business. The role involves coordinating orders, tracking shipments, preparing quotations, and resolving customer issues while supporting the sales team to maintain customer relationships.
ChemicalCustomer ServiceManufacturing
Responsibilities
Respond to customer order and quotation requests received via phone, email, and outside sales representatives
Enter orders and quotes into SAP
Forward incoming leads (via phone or website) to Sales Managers for follow-up and conversion
Coordinate with other departments to handle purchase orders, delivery dates, and customer service
Track sales orders in transit, ensuring timely shipments and customer satisfaction. Follow up as needed
Provide outstanding customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
Act as an intermediary between customers and internal teams to address and resolve any issues that arise
Maintain a positive, solution-focused approach in all interactions
Support the sales team by ensuring the smooth flow of orders, tracking progress, and helping to maintain relationships with both new and existing customers
Ensure attention to detail in all activities, ensuring accurate information is passed along to customers and internal teams
Other duties as assigned
Qualification
Required
High School Diploma required; a 2-year Associate's Degree is preferred
Minimum of 2 years' experience in customer service, preferably in a B2B environment
Strong attention to detail in all tasks
Ability to handle multiple projects and stay organized
Excellent time management and prioritization skills
Strong written and verbal communication skills with the ability to resolve issues effectively
Proficiency in MS Office and Adobe products
Self-driven, proactive, and able to work independently
Preferred
Bilingual in Spanish is strongly preferred
Experience in supporting a sales team and managing customer orders is a plus
Company
AWC (American Water Chemicals)
American Water Chemicals® (AWC) was created in 1993 by a group of membrane desalination experts in response to the demand for more reliable water treatment chemicals and membrane-related technical services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mohannad Malki
CEO and Technical Director
Recent News
Mexico Business
2025-09-12
Company data provided by crunchbase